Position Snapshot
Business area: Nestlé Health Science
Job title: Account Manager 
Location: Ottawa region; Remote in the field role
 

Benefits 

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment 
• Company matched pension plan 
• Three weeks of Vacation and four personal days (Personal Paid Holidays) 
• Excellent training and development programs as well as opportunities to grow within the company 
• Access to Educational Assistance & Tuition Reimbursement 
• Bonus eligibility 
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites) 
• Additional discounts on a variety of products and services offered by our preferred vendors and partnerships 
   

A little bit about us
Nestlé Health Science is an innovative company engaged in advancing the role of nutritional therapy to improve the management of health for consumers, patients, and our partners in healthcare. Our intent is to bring forward nutritional therapies that have proven clinical and health economic value and improve the quality of people’s lives. We will support your personal growth with a people-focused culture and a flexible and diverse working environment.

Position Summary
We are looking for an Account Manager for the Ottawa region that will be responsible for managing and servicing existing retail partners, practitioner and pharmacy relationships as well as seeking new opportunities for our Professional and Retail brands in an assigned territory. This position is also responsible for, but not limited to, selling new items, annual planning, co-op, product education and training, in store merchandising, consumer shows, and product placement.

A day in the life of an Account Manager:
As an Account Manager you will be working on providing excellent sales support to retail and healthcare accounts. You will be involved in building and maintaining strong relationships with accounts and providing educational and sales discussions. 

You will also:

• Working with our specialty vitamins, minerals, herbal supplements portfolio which features great brands including Genestra, Pure Encapsulations, Garden of Life and Sisu
• Outside territory travel minimum 4 days per week (Occasional weekends); selling, merchandising, POP, education & training, demos, marketing & coop, orders, inventory, retail pricing, new listings, annual planning, educator tours, webinars.
• Conduct 4-5 client meetings (face-to-face) per day ensuring natural product, clinical, and educational needs are met.
• Focus on strategic and Key Accounts while additionally scouting new business through drop ins and cold calls. 
• Connect with new leads within 24 hours and convert new leads at min rate of 66% 
• Home base preferred with out of town (overnight) travel requirements of up to 25% of the time.
• Communicate brand and product information in line with company strategy and focus.
• Distribute and detail product information as requested/needed during customer interactions.
• Ensure clients are fully satisfied with level of service and encounter a great experience with the Company.
• Assess, identify, and action on sales opportunities based on each client’s current & historical account data.
• Report on territory activities and performance via daily, weekly Salesforce entries of all territory activity (face to face meetings, events, emails, phone calls, drop ins, tasks, orders, samples, education, etc.)
• Increase product knowledge on a consistent and on-going basis including personal study, attendance at Company sponsored seminars, tradeshows, and internal education events.
• Performs quarterly review of territory to understand risk of attrition by retirement and business model, designs strategies to grow business and offset risks, presents to NSM.
• Sampling and occasional demonstrations/store events
• Distribute and detail product information as needed during customer interactions – shelf walks, aisle training, formal staff training.

What will make you successful?
As the successful candidate, you will champion the brand portfolio, maintaining a high level of organization to achieve your targets. You will need to be passionate, results focus and really enjoy working in a highly energetic and exciting environment.  You will already have great project management and analytical skills coupled with your highly focused, conscientious approach. Pro-activity, tenacity and enthusiasm are essential, as is your ability to understand and work within our competitive market. 

You will also have:

• Post-secondary education in a relevant discipline (healthcare, healthcare management, business, technology, etc.) or a blend of post-secondary education and practical experience in a similar role
• 2+ years of outside sales experience in a Client Relationship Management, Account Management, or similar capacity within Natural Health products, Healthcare practitioner and health food Store support.
• Ability to travel within your territory is required (up to 90% of the time). 
• Computer literacy and expertise in Microsoft Office applications (Word, Excel, PowerPoint).
• Self-starter, creative and outside the box thinking and with strong organization skills.
• Strong business acumen. Ability to navigate information and data to make informed business decisions and recommendations. (Example: prioritization of accounts, effectively allocation of resources against opportunities).
• Ability to influence to deliver optimal business outcomes. Demonstrated ability to use scientific and clinical information effectively to support the use of NHSc products.
• Able to demonstrate creativity and possesses entrepreneurial and hunter attitude.
• Polished professional having excellent communication and presentation skills
• Valid full driver’s license and safe driving record is required. Open to travel within the assigned territory.

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting sales career you’ve always wanted. 

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application. 
 
Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

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