Foods you love. Brands you trust. And a career that empowers you to grow. 
 
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
 
This position is not eligible for Visa Sponsorship.

Position Summary – Your Impact
As the Manager of Customer-Facing Supply Chain, you will be responsible for ensuring seamless supply chain operations that directly impact customer satisfaction and business performance. Your role will involve managing the end-to-end supply chain processes, from order fulfillment to delivery, while maintaining strong relationships with key customers. You will work closely with cross-functional teams to optimize supply chain efficiency and enhance the customer experience.

Primary Responsibilities – What You’ll Do
•    Customer Relationship Management: Serve as the primary point of contact for key customers regarding supply chain matters. Build and maintain strong relationships to ensure customer satisfaction.
•    Order Fulfillment: Oversee the order fulfillment process, ensuring timely and accurate delivery of products to customers. Address and resolve any issues that arise during the process.
•    Inventory Management: Monitor inventory levels to ensure product availability and minimize stockouts. Collaborate with procurement and production teams to manage inventory effectively.
•    Logistics Coordination: Coordinate with logistics providers to ensure efficient transportation and delivery of products. Optimize logistics processes to reduce costs and improve service levels.
•    Performance Monitoring: Establish and track key performance indicators (KPIs) related to supply chain operations and customer satisfaction. Provide regular reports to senior leadership.
•    Process Improvement: Identify opportunities for process improvements and implement best practices to enhance supply chain efficiency and customer service.
•    Cross-Functional Collaboration: Work closely with sales, marketing, finance, and operations teams to align supply chain activities with overall business objectives.

Your Team – Who You’ll Work With
•    Sales: Partner with sales teams to understand customer needs and ensure supply chain processes support sales strategies.
•    Marketing: Collaborate with marketing teams to align promotional activities with supply chain capabilities.
•    Finance: Work with finance teams to develop budgets, forecasts, and financial models related to supply chain operations.
•    Operations: Coordinate with operations teams to ensure production schedules align with customer demand and delivery timelines.
•    Customer Service: Engage with customer service teams to address customer inquiries and resolve supply chain-related issues.

SKILLS & COMPETENCIES 
•    Sales: Partner with sales teams to understand customer needs and ensure supply chain processes support sales strategies.
•    Marketing: Collaborate with marketing teams to align promotional activities with supply chain capabilities.
•    Finance: Work with finance teams to develop budgets, forecasts, and financial models related to supply chain operations.
•    Operations: Coordinate with operations teams to ensure production schedules align with customer demand and delivery timelines.
•    Customer Service: Engage with customer service teams to address customer inquiries and resolve supply chain-related issues.

QUALIFICATIONS & REQUIREMENTS
•    Education: Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field. A master’s degree or MBA is highly preferred.
•    Experience: 5-7 years of experience in supply chain management, logistics, or a related field, with at least 2-3 years in a customer-facing role. Experience in the food and beverage industry is preferred.
•    Technical Skills: Proficiency in supply chain management software, ERP systems, and data analysis tools.
•    Certifications: Relevant certifications in supply chain management, logistics, or project management are beneficial.
•    Soft Skills: Strong interpersonal skills, with the ability to build relationships and work effectively with diverse teams.

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It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 
 

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