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Boutique Manager_Roma

Boutique Manager_Roma

Roma, IT

Roma, IT

The Nespresso story begin with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.

Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their espresso coffee.

Position Snapshot

 

  • Nespresso in Italy, Rome.
  • Permanent Contract
  • Full Time
  • 3-5 years of experience in direct customer sales;
  • Experience in team performance management (coaching and feedback)
Position Summary

 

Boutique Manager drives the Boutique to reach sales/profit targets and reinforce customer’s loyalty by provinding an outstanding customer experience. He/she will be responsible to guarantee the perfect execution in delivering the sales strategy, boutique operations and compliance.

A day in the life of... Boutique Manager

 

  • Lead sales and service in Boutique;
  • Achieve the sales and profitability targets by an effective setting and day-to-day monitoring of commercial goals and providing action plan to close eventual gaps;
  • Optimize the use of Boutique resources to keep under control cost efficiency: holidays, overtime management, effective workforce planning, maintenance costs, scope of supply for tasting and visual;
  • Motivate & equipe coffee specialist in providing an outstanding Customer Experience to ensure the loyalty of our clients;
  • Create action plans to increase business performance or service quality;
  • Provide insights and feedback to Area Manager to insure the client voice and needs are included in all initiatives;
  • Ensure the effective management of back-office operations by following local and global boutique guidelines and procedures, ensuring consistency and compliance;
  • Create a high performing team by countinously aligning the team on Boutique and Individual perfomance (Boutique KPIs);
  • Sustain the development of individuals by a costant training, feedback, mentoring and coaching;
  • Manage and follow up of low performers;
  • Act to perform the recruiting process for Boutique staffing.
What will make you successful

 

  • Basic Knowledge of local employment terms and regulations;
  • Business and customer oriented;
  • Passion and interest in Nespresso products and in coffee;
  • Create a climate of trust in which people want to do their best;
  • Coach the team and give direct actionable feedback;
  • Leverage performance, development and talent processes to build people capabilities;
  • Attention to detail;
  • Excellent communication skills;
  • Multitasking and problem solving attitude;
  • English speaker;
  • University Degree or equivalent;
  • Willingness to work with challenging hours: evening shifts, Saturday or Sunday shifts, at opening and closing times.

The Nespresso story begin with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.

Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their espresso coffee.

Position Snapshot

 

  • Nespresso in Italy, Rome.
  • Permanent Contract
  • Full Time
  • 3-5 years of experience in direct customer sales;
  • Experience in team performance management (coaching and feedback)
Position Summary

 

Boutique Manager drives the Boutique to reach sales/profit targets and reinforce customer’s loyalty by provinding an outstanding customer experience. He/she will be responsible to guarantee the perfect execution in delivering the sales strategy, boutique operations and compliance.

A day in the life of... Boutique Manager

 

  • Lead sales and service in Boutique;
  • Achieve the sales and profitability targets by an effective setting and day-to-day monitoring of commercial goals and providing action plan to close eventual gaps;
  • Optimize the use of Boutique resources to keep under control cost efficiency: holidays, overtime management, effective workforce planning, maintenance costs, scope of supply for tasting and visual;
  • Motivate & equipe coffee specialist in providing an outstanding Customer Experience to ensure the loyalty of our clients;
  • Create action plans to increase business performance or service quality;
  • Provide insights and feedback to Area Manager to insure the client voice and needs are included in all initiatives;
  • Ensure the effective management of back-office operations by following local and global boutique guidelines and procedures, ensuring consistency and compliance;
  • Create a high performing team by countinously aligning the team on Boutique and Individual perfomance (Boutique KPIs);
  • Sustain the development of individuals by a costant training, feedback, mentoring and coaching;
  • Manage and follow up of low performers;
  • Act to perform the recruiting process for Boutique staffing.
What will make you successful

 

  • Basic Knowledge of local employment terms and regulations;
  • Business and customer oriented;
  • Passion and interest in Nespresso products and in coffee;
  • Create a climate of trust in which people want to do their best;
  • Coach the team and give direct actionable feedback;
  • Leverage performance, development and talent processes to build people capabilities;
  • Attention to detail;
  • Excellent communication skills;
  • Multitasking and problem solving attitude;
  • English speaker;
  • University Degree or equivalent;
  • Willingness to work with challenging hours: evening shifts, Saturday or Sunday shifts, at opening and closing times.
Apply now »