We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

Boutique Manager – Nespresso Singapore

POSITION SNAPSHOT

Location: Assigned Nespresso Boutique

Company: Nespresso Singapore  

Full-time

At least 6 years in customer / retail services and 4 years of supervisory experience as a team leader

POSITION SUMMARY

As our Boutique Manager for Nespresso Singapore, you will be responsible for the smooth daily running of the Boutique to ensure the sales and profit performance and also the customer service level.

You will act as an ambassador for the Nespresso brand in the Boutique and ensure that the team understands the Nespresso purpose and culture.

This role reports into Retail Manager for Nespresso Singapore.

A DAY IN THE LIFE AS A BOUTIQUE MANAGER (Nespresso Singapore)

You will ensure consistency of the Nespresso Brand and the holistic customer experience through

Setting the sales and qualitative objectives for the Boutique

• Quantitative: Achieve the sales and profitability targets as defined in the annual budget, avoidance of stock-outs, stock status.

• Qualitative: Quality of service, customer satisfaction, as measured by , the state of the Boutique,

• Organise Management Meetings and Monthly Team Meetings to align on target & priorities

Boutique set-up and operations procedures:

• Ensure the Boutique is clean and equip (well-ordered, correct equipment, properly presented, display cubicles filled up)

• Monitor the Service Excellence and provide the right guidance and improvement advice

• Manage the presence of the Coffee Specialists and distribute their daily tasks (i.e., Tasting area, stock control, reception, etc.)

• Transmit necessary information to other departments to ensure the smooth running of the Boutique (security, cleanliness of premises, maintenance)

• Ensure accurate reporting; and ensure IT issues are reported in due time

Customer Care:

• Welcome, advise and guide a clientele and identify their needs.

• Maintain a pro-active approach in advising prospects and Club members on Nespresso products and services.

• Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products.

Cash Management:

• Implement, monitor and cross-check the application of cash collection procedures.

• Daily control of the cash tills.

• Ensure compliance to Control & Policy Documents: Boutique Deleted Order, Free Goods & Credit Note & Returns.

Inventory management:

• Manage, monitor and anticipate the stock level (machines, capsules and accessories) as well as the necessary POS material for each area of activity/campaigns.

• Monitor the optimal delivery plan (frequency / cost / product availability) and optimise the stock holding areas.

Develop People: 

• Train and coach the Boutique Coffee Specialists.

• Ensure the implementation of a regular coaching programme for Boutiques, monitor results to enhance and improve the Customer Experience in Boutique.

Ensure compliance:

•  Implement the application of operational procedures and follow the Quality & SHE systems, including the compliance to all Company guidelines & standards and to local regulatory requirements.

• Motivate team to help implementation of quality standards. 

• Ensure safe working conditions                               

WHAT MAKES YOU SUCCESSFUL

• University degree or equivalent in Business Management / Retail / Hospitality Experience
• 6 years in customer / retail services and 4 years of supervisory experience as a team leader
• Ability to analyze commercial data, monitor Key Performance Indicators (KPIs) and team’s performance and follow-up with action plans
• Strong service orientation 
• Flexibility and willingness to work in a shift planning environment, required at opening/closing time
• Meticulous and attention to details
• Work well under pressure in a fast-paced environment
• Excellent communication and interpersonal skills
• Good knowledge of Microsoft Office applications

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.