POSITION SNAPSHOT

Location: Office and Boutiques

Company: Nespresso Singapore  

Full-time

POSITION SUMMARY

As the Retail Manager, you will help to develop Nespresso sales for the Boutique network, respecting the brand values and the international guidelines, put in place commercial and people management tools to ensure sales and profit performance, customer service and operational excellence.

A DAY IN THE LIFE AS A RETAIL MANAGER (NESPRESSO SINGAPORE)

You will ensure consistency of the Nespresso Brand and the holistic customer experience through

Premium Brand Values:

• Guarantee consistency of the Nespresso Brand and the consumer experience in a premium retail environment with alignment between all Nespresso Channels (Boutiques, Call Centre, e-Commerce and Trade
• Support the B2C Commercial Manager in deploying retail elements of an omni-channel approach to the B2C business.
• Ensure that Boutique staff are respecting the Nespresso five attributes: Warmth & Empathy, Experience, Retailer spirit, Responsiveness and Style
• Monitor and improve Boutiques service levels ensuring to achieve Net Promoter Score and Customer Voice KPIs

Commercial Strategy and Operations Excellence:

• Define the retail strategy as part of an omni-channel approach to drive sales & profitability through the Boutique Network and manage total cost of the team through the support from the boutique leaders.
• Develop activity calendar with commercial and marketing teams and manage product assortment to achieve target.
• Analyze and identify sales data for retail performance & boutique insights and trends (in close collaboration with commercial analyst) and propose initiatives to drive traffic & sales to boutiques
• Ensure boutique operations, maintenance & safety are in accordance with international guidelines
• Propose and drive improvements to enhance operational efficiency, collaborating with other departments
• Responsible for corporate consistency of the Visual Merchandising (VM) Guidance, working closely with Marketing to define the approach for the campaigns and coach the leaders on implementation.
• Conduct regular operational excellence audits, propose corrective actions and follow-up to ensure completion
• Effectively manage Third Parties to ensure that it is in line with the Nespresso brand purpose and in compliance with local regulations and Nestlé standards and policies

People and Organisation Development:

• Support the Boutique Managers in Employee Lifecycle Management and ensure strong management presence through regular visits and evaluation.
• Develop commercial, entrepreneurial and leadership skills for Boutique Management.
• Build the Nespresso culture by promoting and supporting a happy, healthy and safe working environment that encourages teamwork, ambition and a high level of professionalism
• Work with Market Trainer to ensure knowledge & development needs are met

Project Management

• Support a retail location strategy, helping to identify new locations, relocation, renovation and pop-up projects for Boutiques in collaboration with the B2C Commercial Manager
• Support contract negotiations with landlord duly respecting international guidelines
• Manage boutique projects from initiation to execution by developing the project planning and employing appropriate project management approaches, processes, and tools
• Ensure boutique projects are delivered in adherence to budget, schedule and scope by providing status reports, raising key issues and risks, determine mitigating actions, and completing financial monitoring and reporting
• Facilitate boutique project-related stakeholder communications

WHAT MAKES YOU SUCCESSFUL

• University degree or equivalent in Business Management / Retail / Hospitality Experience
• Min. of 5 - 7 years of relevant experience in Retail/Lifestyle/Luxury Goods industry leading stores and teams
• Excellent communication, negotiation and interpersonal skills and able to work with multiple stakeholders  
• Strong analytical and organization skills with attention to details
• Work well under pressure in a fast-paced environment
• Product management
• Good knowledge of Microsoft Office applications especially in Excel and Powerpoint