Position Snapshot

Location: Changi Business Park, Singapore

Company: Nespresso Singapore  

Type of contract: Permanent

Position Summary

Joining Nespresso means embarking on a unique adventure within a growing, innovative company. At Nespresso, you will learn about our passion for perfection and for the exceptional, and about our values, which are guided by this same passion: Nespresso excellence.

We are looking for an eCommerce Specialist (B2C) to be part of our exciting Nespresso team. In this role, you will manage the day-to-day content related activities and drive operations of the eCommerce B2C channels (website & mobile).

A day in the life of...

• Manage the day-to-day content related activities and drive operations of the eCommerce B2C channels (website & mobile)
• Responsible for ensuring eCommerce Boutique deliver the best-in-class user experience to prospects and Nespresso members
• Responsible of the overall eCommerce site and customer journey quality ensuring consistency across assigned touchpoints & timely execution of digital content
• Update B2C channels with content and features according to campaigns to achieve commercial objectives
• Manage eCommerce campaign operations (set-up, test and activate) including support of seasonal campaigns & optimization of permanent website content to achieve commercial objectives.
• Ensure a consistent, contextual & relevant customer journey across all ecommerce platforms (including desktop, mobile site and app)
• Oversee digital asset management & HTML content to support global & local campaign activities while ensuring B2C website is leveraging the most relevant practices, content & features
• Coordinate with the Global eCommerce performance & UX operations teams to ensure a seamless experience and optimised purchasing funnel across all platforms
• Leveraging eCommerce analytics insights and data, ensure optimisation guidelines are followed & standards met to ensure optimisation of conversion goals & objectives
• Leverage operational insights & global best practices to influence the optimisation of campaign customer journeys and path to purchase
• Ensure a best-in-class B2C customer experience & performance through the assessment and optimisation of eCommerce channels (mobile & desktop) in the fields of search, eMerchandising, catalog management, personalization, brand content, services & compliancy.
• Account for market's digital content, services & features such that they are configured to be consistent and relevant for a seamless customer experience across all digital touch points.
• Ensure an agile, bug free user experience on all digital boutiques, following HQ eCommerce & Customer Brand guidelines
• Run Market Acceptance Testing with IS/IT stakeholders, ensuring business critical systems and processes remain operational and bug free. Ensure prioritization of platform regression, championing needs of markets where necessary

What will make you successful

• Bachelor's Degree in a relevant field with strong Web knowledge and experience
• At least 3 years experience in managing website & ecommerce activities, including Content Management Systems and eMerchandising
• HTML, CSS, Javascript experience
• Strong organizational skills
• Deliver web-ready marketing materials based on predefined specifications & creatives
• Accuracy, reliability & vigilant attention to detail
• At ease with IT Technologies & architecture
• Experience in SEO optimisation a plus
• Proven track record in delivering end to end user experiences in a digital context
• Able to work under pressure
• Accuracy and reliability
• Project oriented and Innovation minded
• Understanding of Google Analytics a plus

Benefits