Position Snapshot

• Nespresso in Italy, Boutique Savignano sul Rubicone c/o Romagna Shopping Valley
• Permanent Contract
• Full Time
• 3-5 years of experience in direct customer sales;
• Experience in team performance management (coaching and feedback)
   

Position Summary

Boutique Manager drives the Boutique to reach sales/profit targets and reinforce customer’s loyalty by provinding an outstanding customer experience. He/she will be responsible to guarantee the perfect execution in delivering the sales strategy, boutique operations and compliance.

A day in the life of... Boutique Manager

• Lead sales and service in Boutique;
• Achieve the sales and profitability targets by an effective setting and day-to-day monitoring of commercial goals and providing action plan to close eventual gaps;
• Optimize the use of Boutique resources to keep under control cost efficiency: holidays, overtime management, effective workforce planning, maintenance costs, scope of supply for tasting and visual;
• Motivate & equipe coffee specialist in providing an outstanding Customer Experience to ensure the loyalty of our clients;
• Create action plans to increase business performance or service quality;
• Provide insights and feedback to Area Manager to insure the client voice and needs are included in all initiatives;
• Ensure the effective management of back-office operations by following local and global boutique guidelines and procedures, ensuring consistency and compliance;
• Create a high performing team by countinously aligning the team on Boutique and Individual perfomance (Boutique KPIs);
• Sustain the development of individuals by a costant training, feedback, mentoring and coaching;
• Manage and follow up of low performers;
• Act to perform the recruiting process for Boutique staffing.

What will make you successful

• Basic Knowledge of local employment terms and regulations;
• Business and customer oriented;
• Passion and interest in Nespresso products and in coffee;
• Create a climate of trust in which people want to do their best;
• Coach the team and give direct actionable feedback;
• Leverage performance, development and talent processes to build people capabilities;
• Attention to detail;
• Excellent communication skills;
• Multitasking and problem solving attitude;
• English speaker;
• University Degree or equivalent;
• Willingness to work with challenging hours: evening shifts, Saturday or Sunday shifts, at opening and closing times.