Foods you love. Brands you trust. And a career that empowers you to grow. 
 
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
 
This position is not eligible for Visa Sponsorship.

Company Overview

Nestlé USA’s Coffee & Beverage Division is home to a dynamic portfolio of iconic brands including Starbucks, Coffee-Mate, Nescafé, Nesquik, Natural Bliss, and Seattle’s Best Coffee. We are committed to delivering growth by elevating everyday moments for consumers while strengthening partnerships with our customers. Our organization thrives on collaboration, agility, and innovation to win in a fast-paced and evolving marketplace.

Position Summary

As a Manager Customer Account, you will lead the customer relationship and business plan for assigned accounts, helping deliver sales, profit, category growth, and market share goals.

You will work closely with customer buyers and internal partners across Sales, Commercial Development, Category Management, Shopper Marketing, Supply Chain, Finance, and Sales Operations to build plans, solve business challenges, and drive strong execution.

Summary of Key Responsibilities 

Customer & Business Planning

• Own the customer business plan, including distribution, pricing, promotion, placement, category growth, and annual objectives.
• Build trusted customer relationships and lead joint planning discussions that support long-term growth.

Sales Execution & Commercial Performance

• Deliver sales, profit, market share, and KPI results across assigned customer accounts.
• Manage trade plans, promotional funding, budgets, and customer investments in alignment with company guidelines.
• Use data, insights, and financial acumen to support customer negotiations and fact-based selling.

Cross-Functional Leadership

• Partner with cross-functional teams to integrate customer, category, shopper, marketplace, and operational insights into plans.
• Support shopper programs, digital strategies, new item launches, forecasting, and growth initiatives.
• Lead internal and field sales partners through clear priorities, communication, business reviews, and market visits.

Operational Excellence

• Manage day-to-day account execution, including forecasting, service issues, deductions, price changes, trade activity, and follow-up.
• Communicate business updates, risks, opportunities, and performance results to customer and internal stakeholders.

Qualifications

• Bachelor’s degree or equivalent experience required
• 5+ years of relevant sales or customer account experience preferred.
• Experience managing sales, profit, trade budgets, promotional funding, and customer investments.
• Experience building and executing customer-specific sales, category, promotional, and growth plans.

Required Skills

• Strong selling, negotiation, and customer relationship management skills.
• Strong analytical, financial, and problem-solving skills, with the ability to turn insights into action.
• Ability to influence, negotiate, and build fact-based selling stories for customers and internal partners.
• Strong business planning, communication, and presentation skills.
• Ability to manage priorities and lead cross-functional work in a fast-paced environment.
• Strong proficiency with Microsoft Office, including Excel and PowerPoint.

The approximate annual pay range for this position is $118,000 to $171,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at Nestle in the US Benefits | Nestlé Careers

F4G: C&B

It is our business imperative to remain a very inclusive workplace.
 
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
 

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 411813