Foods people love. Brands people trust. And a career that nourishes your future like no other.

If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.

This position is not eligible for Visa Sponsorship.

Nestle Coffee Partners Solutions Lab is a strategic division within the Nestlé USA organization that brings a portfolio of brands including Starbucks Coffee, Seattle’s Best Coffee and Teavana, to where our customers live, work, and play.  We use this collection of products and brands to curate experiences for our customers. We are a lean and dynamic business unit focused on driving creative and profitable solutions for the Nestle enterprises and our business partners.  Our Seattle office provides an inspiring and high-energy work environment that fuels our fast-paced growth, and our field-based sales positions across the country ensure that we’re fully immersed and positioned to pioneer the coffee market. Across our organization, we’re creating a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Together, we’ll brew remarkable things.

The Inside Sales Account Representative contributes to Nestlé Coffee Partners’ success by providing ongoing regional account management support to a portfolio of foodservice operators, field sales and national account teams.  This position’s mission is to maximize profitability and retain existing business through various activity: selling-in products and seasonal promotions, distributing marketing and merchandising materials, setting-up and maintaining new accounts for field teams, equipment troubleshooting,  delivery logistics.  The role is office based and requires you to be in office Tues, Wed and Thursday.  100% remote is not an option.

Responsibilities

• Ensure accurate account contact information, venue, and programs in customer record management system
• Answer customer inquiries related to SKU rationalizations, pricing changes and transfer of ownership for assets
• Manage account requests including account set up and maintenance, equipment service, accounting disputes, product tracking and delivery
• Gather information directly and indirectly with internal and external customers, to identify and implement creative solutions and resolve issues which negatively impact any aspect of the Nestlé’s relationship with its customers, and/or the timely and accurate delivery of products and services to external customers.
• Participate in business planning with field leadership and CAMs to establish regional unit goals and priorities, identify customer needs and business opportunities achieve sales targets.
• Develop and manage personal sales strategy to identify sales opportunities within existing customer portfolio
• Establish, develop, and maintain business relationships with current customers in the assigned territory/market segment to generate new business for the organization’s products/services
• Measure and report weekly sales and regional activities to ensure tier KPIs and sales goals are met.
• Prepare and submit activity and results reports, including monthly and annual portfolio performance analysis
• Sell-in equipment offerings, water filters and service plans
• Report on customer needs, problems, interests, and potential for new products and services
• Support quarterly/annual regional sales quotas by routing qualified opportunities for further development and closure
• Actively participate in weekly or bi-weekly region calls as well as make in-person annual regional visits
• Serves as field liaison regarding policy changes, inventory updates and unscheduled system or support interruptions

Experience

• High school diploma or GED.  Bachelor's degree preferred.
• 2+ years of experience in a role with account management responsibilities
• 2+ years of experience in a role with customer service
• Knowledge or experience in the coffee or food service industry preferred

The approximate pay range for this position is $50,000 to $60,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits.  Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | Nestlé Careers (nestlejobs.com)

Requisition ID

259962 

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role.  In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities.  Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment.  All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.