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Senior Representative - Inside Sales

Senior Representative - Inside Sales

Foods people love. Brands people trust. And a career that nourishes your future like no other.  If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact. 

 

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.

Position Summary


The Senior Inside Sales Representative contributes to Nestlé Coffee Partners success by providing ongoing regional account management support to a portfolio of foodservice operators in addition to supporting field sales and national account teams. The primary role of this position is to maximize profitability and retain existing business, through selling in products and seasonal promotions to generate additional revenues, distribute marketing and merchandising materials, setup and maintain new accounts for the field teams, equipment troubleshooting and consultation, delivery logistics, and general business reviews that include quarterly portfolio analysis and annual sales planning. 

 

 

Responsibilities:

 

 Account Management


• Ensure accurate account contact information, venue and programs in customer record management system
• Answer customer inquiries related to SKU rationalizations, pricing changes and transfer of ownership for assets
• Manage account requests including account set up and maintenance, equipment service, accounting disputes, product tracking and delivery 
• Gather information directly and indirectly with internal and external customers, to identify and implement creative solutions and resolve issues which negatively impact any aspect of the Nestlé’s relationship with its customers, and/or the timely and accurate delivery of products and services to external customers

 

Business Planning & Sales 


• Participate in business planning with field leadership and Category Account Managers to establish regional unit goals and priorities, identify customer needs and business opportunities achieve sales targets
• Develop and manage personal sales strategy to identify sales opportunities within existing customer portfolio
• Establish, develop and maintain business relationships with current customers in the assigned territory/market segment to generate new business for the organization’s products/services
• Measure and report weekly sales and regional activities to ensure tier KPIs and sales goals are met
• Prepare and submit activity and results reports, including monthly and annual portfolio performance analysis
• Sell-in equipment offerings, water filters and service plans
• Report on customer needs, problems, interests, and potential for new products and services

 

Field Support


• Support quarterly and annual regional sales quotas by routing qualified opportunities for further development and closure
• Actively participate in weekly or bi-weekly region calls as well as make in-person annual regional visits
• Serves as field liaison regarding policy changes, inventory updates and unscheduled system or support interruptions 

 

Requirements:
 

• 2+ years of experience in a role with account management responsibilities
• 2+ years of experience in a role with customer service
• Knowledge or experience in the coffee or food service industry preferred

Requisition ID:
149138 

 
 

It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role.

In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities.  Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

 

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment.  All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

 

This position is not eligible for Visa Sponsorship.

Foods people love. Brands people trust. And a career that nourishes your future like no other.  If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact. 

 

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.

Position Summary


The Senior Inside Sales Representative contributes to Nestlé Coffee Partners success by providing ongoing regional account management support to a portfolio of foodservice operators in addition to supporting field sales and national account teams. The primary role of this position is to maximize profitability and retain existing business, through selling in products and seasonal promotions to generate additional revenues, distribute marketing and merchandising materials, setup and maintain new accounts for the field teams, equipment troubleshooting and consultation, delivery logistics, and general business reviews that include quarterly portfolio analysis and annual sales planning. 

 

 

Responsibilities:

 

 Account Management


• Ensure accurate account contact information, venue and programs in customer record management system
• Answer customer inquiries related to SKU rationalizations, pricing changes and transfer of ownership for assets
• Manage account requests including account set up and maintenance, equipment service, accounting disputes, product tracking and delivery 
• Gather information directly and indirectly with internal and external customers, to identify and implement creative solutions and resolve issues which negatively impact any aspect of the Nestlé’s relationship with its customers, and/or the timely and accurate delivery of products and services to external customers

 

Business Planning & Sales 


• Participate in business planning with field leadership and Category Account Managers to establish regional unit goals and priorities, identify customer needs and business opportunities achieve sales targets
• Develop and manage personal sales strategy to identify sales opportunities within existing customer portfolio
• Establish, develop and maintain business relationships with current customers in the assigned territory/market segment to generate new business for the organization’s products/services
• Measure and report weekly sales and regional activities to ensure tier KPIs and sales goals are met
• Prepare and submit activity and results reports, including monthly and annual portfolio performance analysis
• Sell-in equipment offerings, water filters and service plans
• Report on customer needs, problems, interests, and potential for new products and services

 

Field Support


• Support quarterly and annual regional sales quotas by routing qualified opportunities for further development and closure
• Actively participate in weekly or bi-weekly region calls as well as make in-person annual regional visits
• Serves as field liaison regarding policy changes, inventory updates and unscheduled system or support interruptions 

 

Requirements:
 

• 2+ years of experience in a role with account management responsibilities
• 2+ years of experience in a role with customer service
• Knowledge or experience in the coffee or food service industry preferred

Requisition ID:
149138 

 
 

It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role.

In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities.  Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

 

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment.  All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

 

This position is not eligible for Visa Sponsorship.

Seattle, WA, US, 98104

Seattle, WA, US, 98104


Nearest Major Market: Seattle

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