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Boutique Manager - SH

Boutique Manager - SH

我们是雀巢奈斯派索有限公司,作为雀巢发展最快的一个运营单位,我们深感自豪。我们那激情四溢、充满企业家精神的团队已经把Nespresso浓遇咖啡转变成为分割包装咖啡的业界标杆,是世界上最值得信赖的品牌之一。我们的壮大得益于我们为了成为分割包装咖啡领域的先锋和标杆而进行的不懈研究和开发,从而可以为客户提供顶级优质的咖啡,让客户可以在家中和家以外的场所(如饭店、酒店、办公室、奢侈品门店)舒服地享用咖啡。在寻找咖啡原料、生产和销售我们优质的咖啡产品时,我们总是小心翼翼,力求思考周到,以保证咖啡的品质。Nespresso浓遇咖啡的总部设在瑞士的洛桑市,业务遍及全球60多个国家,员工超过12000人。如需了解更多信息,请访问www.nespresso.com

岗位快照

Position Title: Boutique Manager

Location: Shanghai

岗位概要

Achieve the sales and qualitative objectives for the Boutique.

- Quantitative: Achieve the sales and profitability targets as defined in the annual budget, avoidance of stock-outs, stock status.

- Qualitative: Quality of service, customer satisfaction, as measured by , the state of the Boutique,

- Organize Management Meetings and Monthly Team Meetings to align on target & priorities

- Monitor the Service Excellence and provide the right guidance and improvement advice

Customer Care:

- Welcome, advise and guide a clientele and identify their needs.

- Advise both prospects and Club members on Nespresso products and services.

- Respond appropriately to customer complaints

Boutique Excellence Operations Procedures: organise & optimise the smooth running of the Boutique

- Manage the presence of the Coffee Specialists and distribute their daily tasks (i.e. Tasting area, stock control, reception of deliveries, etc…)

- Transmit necessary information to other departments to ensure the smooth running of the Boutique (security, cleanliness of premises, maintenance)

- Ensure accurate reporting; and ensure IT issues are reported in due time

Cash Management:

- Check payments in accordance with the defined procedure.

- Daily control of the cash tills

- Ensure compliance to Control & Policy Documents: Boutique Deleted Order, Free Goods & Credit Note & Returns

Inventory management: Boutique stock control:

- Manage the stock (machines, capsules and accessories) as well as the necessary POS material.

- Anticipate the requirements for each area of activity and ensure continually adequate stocks, place orders, check the deliveries.

Develop People: motivate and manage the team:  

- Train and coach the Boutique Coffee Specialists, ensure that Boutique Management staff is respecting the Nespresso values

Ensure compliance:

-  Implement the application of operational procedures and follow the Quality & SHE systems , including the compliance to all Nestle Nespresso, CARE guidelines & standards and to local regulatory requirements.

- Ensure safe working conditions

工作覆盖范围

使您成功的要素

  • Bachelor or Master Degree holder

  • Minimum 5 years of working experience in multi-national companies, experience from retail or premium brands will be a definite advantage

  • Outgoing, proactive, responsible and attention to detail

  • Excellent problem solving skills and organized in boutique management

  • Ability to work in a quick and multi-cultural environment

  • Fluency in written and spoken English

 

/51

福利

雀巢有308,000名员工,我们的宗旨是“提升生活品质,贡献于更健康的未来”,这是我们前进的澎湃动力。我们的价值观根植于尊重:尊重自己、尊重他人、尊重多样性、尊重我们的未来。2018年公司营收914亿瑞士法郎,公司规模庞大,在85个国家拥有413家工厂。我们认为人是我们最重要的资产,因此我们向您提供充满活力的包容性国际工作环境,这里有遍布不同业务部门、职能部门和地理位置的工作机会,您在工作中会遇到各种各样的团队和文化。想了解更多?敬请访问www.nestle.com.

 

我们是雀巢奈斯派索有限公司,作为雀巢发展最快的一个运营单位,我们深感自豪。我们那激情四溢、充满企业家精神的团队已经把Nespresso浓遇咖啡转变成为分割包装咖啡的业界标杆,是世界上最值得信赖的品牌之一。我们的壮大得益于我们为了成为分割包装咖啡领域的先锋和标杆而进行的不懈研究和开发,从而可以为客户提供顶级优质的咖啡,让客户可以在家中和家以外的场所(如饭店、酒店、办公室、奢侈品门店)舒服地享用咖啡。在寻找咖啡原料、生产和销售我们优质的咖啡产品时,我们总是小心翼翼,力求思考周到,以保证咖啡的品质。Nespresso浓遇咖啡的总部设在瑞士的洛桑市,业务遍及全球60多个国家,员工超过12000人。如需了解更多信息,请访问www.nespresso.com

岗位快照

Position Title: Boutique Manager

Location: Shanghai

岗位概要

Achieve the sales and qualitative objectives for the Boutique.

- Quantitative: Achieve the sales and profitability targets as defined in the annual budget, avoidance of stock-outs, stock status.

- Qualitative: Quality of service, customer satisfaction, as measured by , the state of the Boutique,

- Organize Management Meetings and Monthly Team Meetings to align on target & priorities

- Monitor the Service Excellence and provide the right guidance and improvement advice

Customer Care:

- Welcome, advise and guide a clientele and identify their needs.

- Advise both prospects and Club members on Nespresso products and services.

- Respond appropriately to customer complaints

Boutique Excellence Operations Procedures: organise & optimise the smooth running of the Boutique

- Manage the presence of the Coffee Specialists and distribute their daily tasks (i.e. Tasting area, stock control, reception of deliveries, etc…)

- Transmit necessary information to other departments to ensure the smooth running of the Boutique (security, cleanliness of premises, maintenance)

- Ensure accurate reporting; and ensure IT issues are reported in due time

Cash Management:

- Check payments in accordance with the defined procedure.

- Daily control of the cash tills

- Ensure compliance to Control & Policy Documents: Boutique Deleted Order, Free Goods & Credit Note & Returns

Inventory management: Boutique stock control:

- Manage the stock (machines, capsules and accessories) as well as the necessary POS material.

- Anticipate the requirements for each area of activity and ensure continually adequate stocks, place orders, check the deliveries.

Develop People: motivate and manage the team:  

- Train and coach the Boutique Coffee Specialists, ensure that Boutique Management staff is respecting the Nespresso values

Ensure compliance:

-  Implement the application of operational procedures and follow the Quality & SHE systems , including the compliance to all Nestle Nespresso, CARE guidelines & standards and to local regulatory requirements.

- Ensure safe working conditions

工作覆盖范围

使您成功的要素

  • Bachelor or Master Degree holder

  • Minimum 5 years of working experience in multi-national companies, experience from retail or premium brands will be a definite advantage

  • Outgoing, proactive, responsible and attention to detail

  • Excellent problem solving skills and organized in boutique management

  • Ability to work in a quick and multi-cultural environment

  • Fluency in written and spoken English

 

/51

福利

雀巢有308,000名员工,我们的宗旨是“提升生活品质,贡献于更健康的未来”,这是我们前进的澎湃动力。我们的价值观根植于尊重:尊重自己、尊重他人、尊重多样性、尊重我们的未来。2018年公司营收914亿瑞士法郎,公司规模庞大,在85个国家拥有413家工厂。我们认为人是我们最重要的资产,因此我们向您提供充满活力的包容性国际工作环境,这里有遍布不同业务部门、职能部门和地理位置的工作机会,您在工作中会遇到各种各样的团队和文化。想了解更多?敬请访问www.nestle.com.

 

Shanghai, CN

Shanghai, CN

现在申请 »