Position Snapshot

Position Title: Boutique Manager

Location: SH IFC

Position Summary

Achieve the sales and qualitative objectives for the Boutique.

- Quantitative: Achieve the sales and profitability targets as defined in the annual budget, avoidance of stock-outs, stock status.

- Qualitative: Quality of service, customer satisfaction, as measured by , the state of the Boutique,

- Organize Management Meetings and Monthly Team Meetings to align on target & priorities

- Monitor the Service Excellence and provide the right guidance and improvement advice

Customer Care:

- Welcome, advise and guide a clientele and identify their needs.

- Advise both prospects and Club members on Nespresso products and services.

- Respond appropriately to customer complaints

Boutique Excellence Operations Procedures: organise & optimise the smooth running of the Boutique

- Manage the presence of the Coffee Specialists and distribute their daily tasks (i.e. Tasting area, stock control, reception of deliveries, etc…)

- Transmit necessary information to other departments to ensure the smooth running of the Boutique (security, cleanliness of premises, maintenance)

- Ensure accurate reporting; and ensure IT issues are reported in due time

Cash Management:

- Check payments in accordance with the defined procedure.

- Daily control of the cash tills

- Ensure compliance to Control & Policy Documents: Boutique Deleted Order, Free Goods & Credit Note & Returns

Inventory management: Boutique stock control:

- Manage the stock (machines, capsules and accessories) as well as the necessary POS material.

- Anticipate the requirements for each area of activity and ensure continually adequate stocks, place orders, check the deliveries.

Develop People: motivate and manage the team: 

- Train and coach the Boutique Coffee Specialists, ensure that Boutique Management staff is respecting the Nespresso values

Ensure compliance:

- Implement the application of operational procedures and follow the Quality & SHE systems , including the compliance to all Nestle Nespresso, CARE guidelines & standards and to local regulatory requirements.

- Ensure safe working conditions

A day in the life of...

What will make you successful

• Bachelor or Master Degree holder

• Minimum 5 years of working experience in multi-national companies, experience from retail or premium brands will be a definite advantage

• Outgoing, proactive, responsible and attention to detail

• Excellent problem solving skills and organized in boutique management

• Ability to work in a quick and multi-cultural environment

• Fluency in written and spoken English

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Benefits