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Coffee Specialist (Customer Service & Contact Center) with Nespresso Singapore

Coffee Specialist (Customer Service & Contact Center) with Nespresso Singapore

Singapore, SG

Singapore, SG

Position Snapshot

Location: Changi Business Park, Singapore

Company: Nespresso Singapore  

Full-time

Relevant Customer Service / Sales of experience

Position Summary

As our Coffee Specialist (Customer Service & Contact Center), you will act as our Brand ambassador to improve our customer experience continuously throughout the customer lifecycle and engage with customers across a number of touchpoints.  You will elevate the customer experience with functional and behavioral expertise, creating brand engagement and loyalty.

A day in the life of Coffee Specialist (Customer Service & Contact Center) – Nespresso Singapore

As our Coffee Specialist for Customer Service & Contact Center, you will engage and develop rapport with our customers to understand the situation efficiently and provide relevant solutions through various touchpoints such as phone, digital or social media. You are constantly delivering an unbeatable level of service to the customers, aligned with Nespresso brand values and standards.  You will be involved in identifying and proposing areas for improvement in processes, tools, trainings, speech and services to ensure continuous improvement to the customer journey and lifecycle.  You should raise and share valuable customer insights, proposing suggestions and feedback to improve the customer experience as well.

What will make you successful
  • Excellent customer service attitude
  • Experience in customer service / sales environment is an added advantage
  • Ability to work multi-task and in a fast-paced environment, using different digital tools and software
  • Passion for coffee and service industry
  • Ability to work in a team and is someone who is solution focused and meticulous.
Position Snapshot

Location: Changi Business Park, Singapore

Company: Nespresso Singapore  

Full-time

Relevant Customer Service / Sales of experience

Position Summary

As our Coffee Specialist (Customer Service & Contact Center), you will act as our Brand ambassador to improve our customer experience continuously throughout the customer lifecycle and engage with customers across a number of touchpoints.  You will elevate the customer experience with functional and behavioral expertise, creating brand engagement and loyalty.

A day in the life of Coffee Specialist (Customer Service & Contact Center) – Nespresso Singapore

As our Coffee Specialist for Customer Service & Contact Center, you will engage and develop rapport with our customers to understand the situation efficiently and provide relevant solutions through various touchpoints such as phone, digital or social media. You are constantly delivering an unbeatable level of service to the customers, aligned with Nespresso brand values and standards.  You will be involved in identifying and proposing areas for improvement in processes, tools, trainings, speech and services to ensure continuous improvement to the customer journey and lifecycle.  You should raise and share valuable customer insights, proposing suggestions and feedback to improve the customer experience as well.

What will make you successful
  • Excellent customer service attitude
  • Experience in customer service / sales environment is an added advantage
  • Ability to work multi-task and in a fast-paced environment, using different digital tools and software
  • Passion for coffee and service industry
  • Ability to work in a team and is someone who is solution focused and meticulous.