Foods you love. Brands you trust. And a career that empowers you to grow. 
 
At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.
 
This position is not eligible for Visa Sponsorship.

POSITION SUMMARY: 
The Co-Managed Inventory (CMI) Specialist serves as the primary point of contact and advocate for CMI customers. This position is responsible to efficiently manage the customer replenishment process and to consistently deliver customer satisfaction.

Work Schedule will be Monday-Friday 8:30-5:00EST

PRIMARY RESPONSIBILITIES:
Manage Customer Inventory and Service:

• Drives customer satisfaction by consistently delivering high quality service 
• Manages replenishment orders in the Nestlé or customer replenishment system and manage service goals using information such as sales history, forecast and customer / Nestle stock availability
• Optimizes distribution costs by collaborating with cross-functional business partners such Physical Logistics, Demand and Supply Planning (DSP), Transportation and Supply Chain Analytics

Order Filtering:

• Regularly monitors open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence aligned with business processes
• Collaborates with customer or cross functional business partners to resolve blocked orders within SLA
• Optimizes orders for logistical efficiency (e.g. maximize payload)  

Returns and Refusals: 

• Collaborate with Returns and Logistics team for solution to customer claims

Billing: 

• Collaborates with Billing in the resolution of billing issues that require customer contact 

Additional Responsibilities:

• Collaborates with key stakeholders and business partners to ensure the quality of processes are aligned to meet the business and customer needs
• Provides 360° visibility on status of orders to customers and internal teams
• Applies appropriate root cause reason codes following global Reason Code Methodology 
• Identifies, analyzes and initiates the escalation process based on escalation criteria
• Drives and encourages continuous improvement mindset applying Nestle Next and NCE methodology 
• Participates in Nestle Next and NCE operational review meetings 

REQUIREMENTS:

• Undergraduate degree strongly preferred
• 2-4 years’ experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.)

SKILLS:

• Excellent written and verbal communication skills
• Excellent analytical aptitude with a proven ability to analyze/interpret data
• Well-organized, methodical thinker with excellent decision-making skills
• Strong and creative problem-solving skills
• Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
• Intermediate Level Excel skills, including experience working with large data-sets and familiarity with creating & using v-lookups and pivot tables.
• Proficiency in SAP, BW and Business Objects preferred
• Ability to work in a fast paced environment and handle multiple priorities
• Ability to work independently with minimal supervision
• Strong Customer Service mindset and passion for delighting customers internally and externally
• Demonstrates a strong desire to develop trust and long term relationships
• Proactively seeks continuous process and service improvements
• Strong result-orientation

REQUISITION ID:

352618 

#Supplychain2025

It is our business imperative to remain a very inclusive workplace.
 
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
 

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.