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Customer Account Associate - Solon, OH, Arlington, VA, Loveland, OH

Customer Account Associate - Solon, OH, Arlington, VA, Loveland, OH

 

Foods people love. Brands people trust. And a career that nourishes your future like no other.

 

If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.

 

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.

 

This position is not eligible for Visa Sponsorship.

 

 

Position Overview:

The Account Associate is a key member of the Account Management team, providing support to the Account Director and Account Managers. The primary responsibility of the position is to provide customer account-focused support to assist in the achievement of annual sales. The Account Associate is responsible for alignment with the customer account team, managing the relationship with distributors and customer account systems administration to ensure the smooth operation of the team.

 

Locations are Arlington, VA, Solon, OH,  and Loveland, OH.

 

Responsibilities:

Trade Auditing/Analysis (Deductions, Fines, Claims, Post-Audit Work) 

  • Support the Account Management Team and Sales Finance leader with trade deduction analysis and reconciliation.
  • Management of Customer post-audit claims
    • Collaborate with Account Managers and Sales Finance Revenue Growth Management in responding to and managing undisputed claims, and lead status management of existing disputed claims.
    • Participate in customer meetings to resolve claims with third party vendors
  • Deduction Workflow Administrative Management
    • Help research and resolve deduction issues and engage in follow up meeting with claims that need further investigation.
    • Develop in depth understanding and management of post audits and deductions that impact the business & customer in allowing the company to drive profitable business results.
    • Drive collections of unauthorized deductions and application credits from the customer
  • Support Customer Metric Forecasting
    • Manage off invoice and input of planning tools
    • Ensure off invoice trade events align with customer systems
    • Tie out customer forecast to Nestle internal forecast
    • Trade & deduction management & new item setup + reconciliation
  • Post Audit Disputes
    • Manage all external systems and ensure 100% post-audit response
    • Collection of unauthorized deductions/deducted post audits
    • Meeting support for external customer specific system meetings

Customer Distributor Support 

  • Communicate with Nestlé Retail Services regarding logistics and distribution activities
  • NRS Workbooks/Service for CAMS and Sell sheets
    • Create NRS Workbook for next period and corresponding sell sheets. Then attend 60-minute NRS Monthly touch base
  • Fix broken connections between distributors and customer back end
  • Manage Weekly report ranking distributors form an out-of-stock perspective, and losing sales to support ineffectiveness, and send communications out in response.

 

Customer Account Team Support & Systems Administration

Manage customer forms, ensuring accurate and up to date information.

  • Coordination & assistance of strategy building of large-scale meetings and planning sessions to include joint business planning and integrated commercial planning.
  • Attendance and travel to industry events, and internal business planning meetings with account team leadership
  • Assist with item setup, including entering relevant data into the Osprey system
  • Maintain price point information for products, ensuring accuracy and consistency.
  • Support the team in setting up new items in the systems.
  • Maintain responsibility for automated customer reports
  • Attribute File Management - Item change updates into Customer system universal product codes or product dimensions
  • Retailer Dates Forms
    • Utilize the customer shelf reset calendar to submit forms for updating upcoming major and minor category resets.
  • Customer Item Management System: Enter in all new items as well as keep up with item maintenance which is as needed.
  • Price Deal discrepancies Management
    • Investigate price discrepancies on POs identified by the BSC. Could include contracts, Osprey event manipulation, EDI submission, or reaching out to buyers to manually fix pricing.
  • Promotional contracts management of work in customer system
    • Create next period’s promotional contracts in customer contract management systems, confirm dates and lead time and lump sum amounts if applicable in Osprey, set up time to review with Account Manager.
  • Manage sample ordering process and track sample inventory

Qualifications:

  • Bachelor’s degree preferred, or 1-2 years of relevant work experience
  • Previous experience in an administrative or support role is preferred
  • Strong organizational and time management skills
  • Excellent attention to detail and accuracy
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Familiarity with SharePoint and other collaboration tools is a plus
  • Ability to work independently and prioritize tasks effectively
  • Strong communication and interpersonal skills

Note: This job description is not intended to be all-inclusive. The Account Associate may be required to perform other related duties as assigned to meet the ongoing needs of the team and the organization.

304806 

It is our business imperative to remain a very inclusive workplace.

 

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role.  In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities.  Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

 

The Nestlé Companies are an equal employment opportunity and affirmative action employer* seeking diversity in qualified applicants for employment.  All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467

 

*Note: Nespresso is not a federal contractor and does not maintain affirmative action programs

 

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy

 

 

Foods people love. Brands people trust. And a career that nourishes your future like no other.

 

If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.

 

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.

 

This position is not eligible for Visa Sponsorship.

 

 

Position Overview:

The Account Associate is a key member of the Account Management team, providing support to the Account Director and Account Managers. The primary responsibility of the position is to provide customer account-focused support to assist in the achievement of annual sales. The Account Associate is responsible for alignment with the customer account team, managing the relationship with distributors and customer account systems administration to ensure the smooth operation of the team.

 

Locations are Arlington, VA, Solon, OH,  and Loveland, OH.

 

Responsibilities:

Trade Auditing/Analysis (Deductions, Fines, Claims, Post-Audit Work) 

  • Support the Account Management Team and Sales Finance leader with trade deduction analysis and reconciliation.
  • Management of Customer post-audit claims
    • Collaborate with Account Managers and Sales Finance Revenue Growth Management in responding to and managing undisputed claims, and lead status management of existing disputed claims.
    • Participate in customer meetings to resolve claims with third party vendors
  • Deduction Workflow Administrative Management
    • Help research and resolve deduction issues and engage in follow up meeting with claims that need further investigation.
    • Develop in depth understanding and management of post audits and deductions that impact the business & customer in allowing the company to drive profitable business results.
    • Drive collections of unauthorized deductions and application credits from the customer
  • Support Customer Metric Forecasting
    • Manage off invoice and input of planning tools
    • Ensure off invoice trade events align with customer systems
    • Tie out customer forecast to Nestle internal forecast
    • Trade & deduction management & new item setup + reconciliation
  • Post Audit Disputes
    • Manage all external systems and ensure 100% post-audit response
    • Collection of unauthorized deductions/deducted post audits
    • Meeting support for external customer specific system meetings

Customer Distributor Support 

  • Communicate with Nestlé Retail Services regarding logistics and distribution activities
  • NRS Workbooks/Service for CAMS and Sell sheets
    • Create NRS Workbook for next period and corresponding sell sheets. Then attend 60-minute NRS Monthly touch base
  • Fix broken connections between distributors and customer back end
  • Manage Weekly report ranking distributors form an out-of-stock perspective, and losing sales to support ineffectiveness, and send communications out in response.

 

Customer Account Team Support & Systems Administration

Manage customer forms, ensuring accurate and up to date information.

  • Coordination & assistance of strategy building of large-scale meetings and planning sessions to include joint business planning and integrated commercial planning.
  • Attendance and travel to industry events, and internal business planning meetings with account team leadership
  • Assist with item setup, including entering relevant data into the Osprey system
  • Maintain price point information for products, ensuring accuracy and consistency.
  • Support the team in setting up new items in the systems.
  • Maintain responsibility for automated customer reports
  • Attribute File Management - Item change updates into Customer system universal product codes or product dimensions
  • Retailer Dates Forms
    • Utilize the customer shelf reset calendar to submit forms for updating upcoming major and minor category resets.
  • Customer Item Management System: Enter in all new items as well as keep up with item maintenance which is as needed.
  • Price Deal discrepancies Management
    • Investigate price discrepancies on POs identified by the BSC. Could include contracts, Osprey event manipulation, EDI submission, or reaching out to buyers to manually fix pricing.
  • Promotional contracts management of work in customer system
    • Create next period’s promotional contracts in customer contract management systems, confirm dates and lead time and lump sum amounts if applicable in Osprey, set up time to review with Account Manager.
  • Manage sample ordering process and track sample inventory

Qualifications:

  • Bachelor’s degree preferred, or 1-2 years of relevant work experience
  • Previous experience in an administrative or support role is preferred
  • Strong organizational and time management skills
  • Excellent attention to detail and accuracy
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Familiarity with SharePoint and other collaboration tools is a plus
  • Ability to work independently and prioritize tasks effectively
  • Strong communication and interpersonal skills

Note: This job description is not intended to be all-inclusive. The Account Associate may be required to perform other related duties as assigned to meet the ongoing needs of the team and the organization.

304806 

It is our business imperative to remain a very inclusive workplace.

 

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role.  In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities.  Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

 

The Nestlé Companies are an equal employment opportunity and affirmative action employer* seeking diversity in qualified applicants for employment.  All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467

 

*Note: Nespresso is not a federal contractor and does not maintain affirmative action programs

 

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy

 

Solon, OH, US, 44139

Solon, OH, US, 44139

Loveland, OH, US, 45140
Eden Prairie, MN, US, 55344


Nearest Major Market: Cleveland

Apply now »