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Customer Solutions Supervisor

Customer Solutions Supervisor

 

Nestlé in the United States, part of Nestlé S.A., is committed to enhancing quality of life and contributing to a healthier future – for individuals and families, for our thriving and resilient communities, and for the planet. We are transforming our product portfolio – from pet care, premium water, frozen meals, and infant nutrition – to meet changing consumer needs by focusing on high-growth food, beverage and consumer categories.

 

Our operations in the U.S. are composed of seven operating companies: Nestlé USA, Nestlé Purina, Nespresso, Gerber, Nestlé Health Science, Nestlé Professional, and Information Technology at Nestlé all focused on our mission of ”Good Food, Good Life.” Our organization offers tremendous potential for professional growth and achievement, opportunities to make an impact on a global scale, and substantial rewards for a job well done.

 

This position is not eligible for Visa Sponsorship.

 

 

Position Summary

 
 
The Customer Solutions Supervisor provides overall leadership to the Business Solution team to drive efficiencies and minimize waste and complexities in the O2C process. This role will collaborate closely with cross-functional business partners as well as the Center of Scale (CoS) and Supply Chain Excellence teams. 
 
PRIMARY RESPONSIBILITIES: 
 
Leadership:  
•    Manage and oversee all activities performed by the Customer Solutions Coordinators and Apprentices within defined Service Level Agreement (SLA) 
•    Lead the Customer Solution team to ensure they provide the highest quality of service to customers
•    Provide guidance on exception and escalation handling  
•    Work closely with CoS and Supply Chain Excellence teams to increase standardization and shareability opportunities   
•    Lead the team towards a continuous improvement mindset in partnership with the process optimization team in the Supply Chain Excellence  
•    Oversee target achievements, KPI, PPI, and Heath Check attainments of the team and provide guidance for improvements  
 
Operations:  
•    Lead Operational Reviews within team to ensure standards are being met
•    Participate in cross stream projects to identify continuous improvement opportunities based on problem solving and root cause analysis 
•    Participate in functional and cross-functional Operational Reviews with the Customer Solutions and Claims teams 
 
People Development: 
•    Coach and develop direct reports, assess their readiness for new roles and identify individual development plans 
•    Manage performance of direct reports including regular check-ins and performance evaluations  


 EDUCATION:
• Bachelor Degree required

EXPERIENCE:
3+ years’ experience in Supply Chain (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning, etc.) or related Order to Cash (O2C) area preferred


SKILLS:
➢ Strong leadership skills with proven ability to manage and develop individuals and teams effectively ➢ Strong negotiation and collaboration skills to influence stakeholders at all levels within the organization
➢ Strong project management skills beneficial
➢ Strong and creative problem-solving skills
➢ Excellent written and verbal communication skills
➢ Excellent analytical aptitude with a proven ability to analyze/interpret data ➢ Well-organized, methodical thinker with excellent decision-making skills
➢ Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
➢ Proficiency in SAP, BW and Business Objects preferred
➢ Ability to work in a fast paced environment and handle multiple priorities ➢
APICS certification (or progress toward certification) beneficial


OTHER PERSONAL QUALITIES:
➢ Strong business orientation and solid understanding of End-to-End Supply Chain processes
➢ Strong Customer Service mindset and passion for delighting customers internally and externally
➢ Demonstrates a strong desire to develop trust and long term relationships
➢ Proactively seeks continuous process and service improvements
➢ Strong result-orientation
 

#LI-MS1

req id

177473 

 

It is our business imperative to remain a very inclusive workplace.

 

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role.  In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities.  Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

 

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment.  All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

 

This position is not eligible for Visa Sponsorship.

 

 

 

Nestlé in the United States, part of Nestlé S.A., is committed to enhancing quality of life and contributing to a healthier future – for individuals and families, for our thriving and resilient communities, and for the planet. We are transforming our product portfolio – from pet care, premium water, frozen meals, and infant nutrition – to meet changing consumer needs by focusing on high-growth food, beverage and consumer categories.

 

Our operations in the U.S. are composed of seven operating companies: Nestlé USA, Nestlé Purina, Nespresso, Gerber, Nestlé Health Science, Nestlé Professional, and Information Technology at Nestlé all focused on our mission of ”Good Food, Good Life.” Our organization offers tremendous potential for professional growth and achievement, opportunities to make an impact on a global scale, and substantial rewards for a job well done.

 

This position is not eligible for Visa Sponsorship.

 

 

Position Summary

 
 
The Customer Solutions Supervisor provides overall leadership to the Business Solution team to drive efficiencies and minimize waste and complexities in the O2C process. This role will collaborate closely with cross-functional business partners as well as the Center of Scale (CoS) and Supply Chain Excellence teams. 
 
PRIMARY RESPONSIBILITIES: 
 
Leadership:  
•    Manage and oversee all activities performed by the Customer Solutions Coordinators and Apprentices within defined Service Level Agreement (SLA) 
•    Lead the Customer Solution team to ensure they provide the highest quality of service to customers
•    Provide guidance on exception and escalation handling  
•    Work closely with CoS and Supply Chain Excellence teams to increase standardization and shareability opportunities   
•    Lead the team towards a continuous improvement mindset in partnership with the process optimization team in the Supply Chain Excellence  
•    Oversee target achievements, KPI, PPI, and Heath Check attainments of the team and provide guidance for improvements  
 
Operations:  
•    Lead Operational Reviews within team to ensure standards are being met
•    Participate in cross stream projects to identify continuous improvement opportunities based on problem solving and root cause analysis 
•    Participate in functional and cross-functional Operational Reviews with the Customer Solutions and Claims teams 
 
People Development: 
•    Coach and develop direct reports, assess their readiness for new roles and identify individual development plans 
•    Manage performance of direct reports including regular check-ins and performance evaluations  


 EDUCATION:
• Bachelor Degree required

EXPERIENCE:
3+ years’ experience in Supply Chain (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning, etc.) or related Order to Cash (O2C) area preferred


SKILLS:
➢ Strong leadership skills with proven ability to manage and develop individuals and teams effectively ➢ Strong negotiation and collaboration skills to influence stakeholders at all levels within the organization
➢ Strong project management skills beneficial
➢ Strong and creative problem-solving skills
➢ Excellent written and verbal communication skills
➢ Excellent analytical aptitude with a proven ability to analyze/interpret data ➢ Well-organized, methodical thinker with excellent decision-making skills
➢ Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
➢ Proficiency in SAP, BW and Business Objects preferred
➢ Ability to work in a fast paced environment and handle multiple priorities ➢
APICS certification (or progress toward certification) beneficial


OTHER PERSONAL QUALITIES:
➢ Strong business orientation and solid understanding of End-to-End Supply Chain processes
➢ Strong Customer Service mindset and passion for delighting customers internally and externally
➢ Demonstrates a strong desire to develop trust and long term relationships
➢ Proactively seeks continuous process and service improvements
➢ Strong result-orientation
 

#LI-MS1

req id

177473 

 

It is our business imperative to remain a very inclusive workplace.

 

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role.  In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities.  Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

 

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment.  All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

 

This position is not eligible for Visa Sponsorship.

 

 

Solon, OH, US, 44139

Solon, OH, US, 44139


Nearest Major Market: Cleveland

Apply now »