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Customer Solutions Apprentice

Customer Solutions Apprentice

 

Foods people love. Brands people trust. And a career that nourishes your future like no other.

 

If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.

 

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.

 

This position is not eligible for Visa Sponsorship.

 

 

Position Summary

The Customer Solutions Apprentice serves as the transactional support role to the Customer Solutions Associate and is responsible to assist in optimizing orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow.  


PRIMARY RESPONSIBILITIES:

Demand Capture:  
    Identify and resolve demand capture failures through the Idoc tool in SAP within defined Service Level Agreement (SLA)


Appointment Management:
    Monitor email from customer to transportation management team to reschedule customer pickup requests
    Obtain preset appointment in customer system and add to SAP 
    Work with customers and transportation management team to reschedule appointments in customer system
    Monitor and action open Enhanced Resolution Cockpit (ERCs) exceptions between Customer Solutions Coordinator and transportation management team


Order Fulfillment: 
    Monitor daily cut report and communicate to CSA


Additional Responsibilities:
    Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs
    Provide 360° visibility on status of orders to customers and internal teams
    Identify, analyze and initiate the escalation process based on escalation criteria
    Participate in NCE operational review meetings 

REQUIREMENTS AND MINIMUM EDUCATION LEVEL:
    High school diploma or GED 
    Availability / flexibility to work different shifts based on customer geography/time zone; or 7-day operations

EXPERIENCE:
    Preferred customer service experience

SKILLS:
    Excellent written and verbal communication skills
    Well-organized, methodical thinker with excellent decision-making skills
    Strong and creative problem-solving skills
    Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
    Ability to work in a fast-paced environment and handle multiple priorities
    Ability to work independently with minimal supervision

OTHER PERSONAL QUALITIES:
    Strong Customer Service mindset and passion for delighting customers internally and externally
    Demonstrates a strong desire to develop trust and long-term relationships
    Proactively seeks continuous process and service improvements
    Strong result-orientation

req id

175389 

 

It is our business imperative to remain a very inclusive workplace.

 

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role.  In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities.  Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

 

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment.  All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

 

This position is not eligible for Visa Sponsorship.

 

 

 

Foods people love. Brands people trust. And a career that nourishes your future like no other.

 

If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.

 

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.

 

This position is not eligible for Visa Sponsorship.

 

 

Position Summary

The Customer Solutions Apprentice serves as the transactional support role to the Customer Solutions Associate and is responsible to assist in optimizing orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow.  


PRIMARY RESPONSIBILITIES:

Demand Capture:  
    Identify and resolve demand capture failures through the Idoc tool in SAP within defined Service Level Agreement (SLA)


Appointment Management:
    Monitor email from customer to transportation management team to reschedule customer pickup requests
    Obtain preset appointment in customer system and add to SAP 
    Work with customers and transportation management team to reschedule appointments in customer system
    Monitor and action open Enhanced Resolution Cockpit (ERCs) exceptions between Customer Solutions Coordinator and transportation management team


Order Fulfillment: 
    Monitor daily cut report and communicate to CSA


Additional Responsibilities:
    Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs
    Provide 360° visibility on status of orders to customers and internal teams
    Identify, analyze and initiate the escalation process based on escalation criteria
    Participate in NCE operational review meetings 

REQUIREMENTS AND MINIMUM EDUCATION LEVEL:
    High school diploma or GED 
    Availability / flexibility to work different shifts based on customer geography/time zone; or 7-day operations

EXPERIENCE:
    Preferred customer service experience

SKILLS:
    Excellent written and verbal communication skills
    Well-organized, methodical thinker with excellent decision-making skills
    Strong and creative problem-solving skills
    Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
    Ability to work in a fast-paced environment and handle multiple priorities
    Ability to work independently with minimal supervision

OTHER PERSONAL QUALITIES:
    Strong Customer Service mindset and passion for delighting customers internally and externally
    Demonstrates a strong desire to develop trust and long-term relationships
    Proactively seeks continuous process and service improvements
    Strong result-orientation

req id

175389 

 

It is our business imperative to remain a very inclusive workplace.

 

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role.  In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities.  Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

 

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment.  All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

 

This position is not eligible for Visa Sponsorship.

 

 

Solon, OH, US, 44139

Solon, OH, US, 44139


Nearest Major Market: Cleveland

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