The Nestlé Professional Solutions at Nestlé USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescafé, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market. We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs. Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations.

This position is not eligible for Visa Sponsorship.

Position Summary

Are you passionate about playing a pivotal role in driving efficiency in processes and supporting a sales team to achieve collective success? The Senior Specialist, Business Systems Management role is a vital member of the Nestlé Professional Solutions Sales Enablement team, dedicated to empowering our Sales team to win, grow, and retain business. The role will be responsible for designing and implementing strategic processes to optimize the engagement and effectiveness of customer systems, with a primary focus on data input strategy and ownership. This role is critical in ensuring sales team success by driving operational efficiency, managing data integrity, and developing best practices for customer systems. The Senior Specialist will act as the primary point of contact for managing the company’s business within customer systems and will work closely with cross functional teams, especially sales, to ensure seamless integration and usage of systems that enhance customer relationships. Join us in this impactful role and make a difference in driving sales excellence and customer satisfaction.

This role will be based in the Solon, Ohio office and report to the Senior Manager Sales Operations

Job Responsibilities

Strategy and Process Development

• Design, implement, and optimize processes for managing customer systems with a focus on data accuracy and input efficiency.
• Create and maintain strategic workflows for data input, validation, and management to support sales team activities.
• Collaborate with cross-functional teams to ensure seamless integration and consistency between customer systems.

Sales Enablement Support

• Serve as the main point of contact for sales team members regarding customer systems, ensuring their tools and processes align with sales strategies and goals.
• Partner with the sales team to identify pain points and create system-driven solutions that improve performance and efficiency.
• Conduct training and provide ongoing support to team members on system best practices and data input guidelines.

Customer Systems Ownership

• Lead the management and optimization of customer system platforms, ensuring they are fully aligned with customer requirements.
• Take ownership of the overall engagement with customer systems, including onboarding new systems, maintaining system functionality, and troubleshooting issues.
• Develop and maintain documentation related to processes, system configurations, and data standards.

Data Management & Integrity

• Establish and enforce data entry and maintenance standards to ensure data integrity across customer systems.
• Monitor data quality and identify gaps, inconsistencies, and opportunities for improvement.
• Lead audits and data-cleaning initiatives to maintain high-quality data.

Process Improvement & Efficiency

• Analyze existing workflows and recommend improvements to drive process efficiency.
• Work to reduce inefficiencies within customer systems by identifying automation opportunities and implementing streamline processes.

Cross-Functional Collaboration

• Collaborate with Sales Operations, Sales, IT and other stakeholders to align customer system management with broader business initiatives.
• Communicate effectively with leadership, cross-functional teams and customers to provide insights and recommendations.
• Ensure alignment between customer processes and company goals.

Experience & Qualifications

• 3+ years’ experience in Sales, Marketing or Customer Service
• Bachelor’s Degree, required
• Proficient verbal and written communication skills
• Intermediate level of Microsoft Office Suite & SharePoint
• Experience and understanding of Foodservice channels, preferred
• Ability to drive operational efficiency through process optimization.
• Strong ownership and accountability for managing customer systems

• Possesses business and financial acumen
• Demonstrates strategic end-to-end thinking
• Ability to travel up to 15%

Requisition ID: 331698 

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 
 

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