Manager IT User Support (Field Services)-Purina

We are a team of professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver products and services to create tangible business value.

This position is not eligible for Visa Sponsorship.

Position Summary

As a Manager IT User Support you’ll be working with Informational Technology North America supporting the Nestle Purina operating company. You will be overseeing the day-to-day technical support to employees for a range of hardware and software related systems. You will be responsible for managing the blended operational teams that provide end user IT support as well as asset management activities for the North American markets. Liaise with the global product teams on improvements, fixes, understand opportunities and new initiatives. The IT User manager will also handle escalations and work with the various teams to get to solutions by using root cause analysis tools and monitoring. You will be responsible for introducing analytical mindset towards goal-setting and articulating the future of the team.

Job Requirements  

Responsible for maintaining people management and vendor relationship management.
Interface and oversee daily operations for field services and asset management.
Act as a subject matter expert in support handling escalations from your team with timeliness and a focus on coaching.
Collaborate with business functions and cross-functional partners such as global teams, Lead IT User Innovators, Sr. IT user specialist and Product teams to drive shared initiatives that result in a superior user experience.
Supervises both experienced and entry-level employees and may also supervise some para-professional employees. 
Assists in scoping projects and identifying links with the field services and asset management arenas
Sets goals and objectives for team members for achievement of operational results
Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.
Deals with escalations and ensures service being provided is up to standard
Ensure compliance of KPI’s and performance measures.

Required Requirements:

6+ years of experience in Informational Technology and/ or equivalent experience in End User Support.
4+ yrs. of experience in Management work within an ambiguous environment, and collaborating with internal and partner resources

Preferred Requirements:  

Bachelor's degree in computer science, system analysis or a related study, or equivalent experience
Experience working with O365 solutions, PowerBI and ServiceNow
Prior knowledge of vendor management skills
Knowledge of ITIL
Basic knowledge of asset management processes
Knowledge of IT infrastructure support (Network, Phone systems etc.)

Requisition ID

158011

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

We are a team of professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver products and services to create tangible business value.

This position is not eligible for Visa Sponsorship.

Position Summary

As a Manager IT User Support you’ll be working with Informational Technology North America supporting the Nestle Purina operating company. You will be overseeing the day-to-day technical support to employees for a range of hardware and software related systems. You will be responsible for managing the blended operational teams that provide end user IT support as well as asset management activities for the North American markets. Liaise with the global product teams on improvements, fixes, understand opportunities and new initiatives. The IT User manager will also handle escalations and work with the various teams to get to solutions by using root cause analysis tools and monitoring. You will be responsible for introducing analytical mindset towards goal-setting and articulating the future of the team.

Job Requirements  

Responsible for maintaining people management and vendor relationship management.
Interface and oversee daily operations for field services and asset management.
Act as a subject matter expert in support handling escalations from your team with timeliness and a focus on coaching.
Collaborate with business functions and cross-functional partners such as global teams, Lead IT User Innovators, Sr. IT user specialist and Product teams to drive shared initiatives that result in a superior user experience.
Supervises both experienced and entry-level employees and may also supervise some para-professional employees. 
Assists in scoping projects and identifying links with the field services and asset management arenas
Sets goals and objectives for team members for achievement of operational results
Ensures policies, practices and procedures are understood and followed by direct reports, customers and stakeholders.
Deals with escalations and ensures service being provided is up to standard
Ensure compliance of KPI’s and performance measures.

Required Requirements:

6+ years of experience in Informational Technology and/ or equivalent experience in End User Support.
4+ yrs. of experience in Management work within an ambiguous environment, and collaborating with internal and partner resources

Preferred Requirements:  

Bachelor's degree in computer science, system analysis or a related study, or equivalent experience
Experience working with O365 solutions, PowerBI and ServiceNow
Prior knowledge of vendor management skills
Knowledge of ITIL
Basic knowledge of asset management processes
Knowledge of IT infrastructure support (Network, Phone systems etc.)

Requisition ID

158011

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

St. Louis, MO, US, 63102