Driven by integrity and united by the people-and-pet bond, we find strong purpose in the work we do and an even greater joy in those we get to work alongside. Together, we harness the expertise of our long-standing tradition of excellence to embrace possibility and continuously push to do what's never been done before in pet care. Discover your purpose and fuel your passions when you bring your love of pets to a team that prides itself on the power of togetherness—We are Proudly Connected. Purely Driven.

Position Summary

Digital Transformation is at the center of all that we do. With data-driven innovators passionate about making a difference in the lives of pets, we create cutting-edge digital business models that solve complex problems. You’ll be at the forefront of digital advancements as they happen in real time, as well as ensure we remain a leader and innovator in the pet care category. Have a hand in making a lasting impact within our long-standing history. 

As a Sr. Specialist, IT User Support, you'll be the go-to technical partner keeping our associates connected, productive, and supported every day. This role sits at the intersection of hands-on technical expertise and high-touch customer service, where you'll balance proactive maintenance, reactive troubleshooting, and mentorship while helping shape how IT support is delivered across the business.

• Deliver L1 help desk and L2 desk side support to employees working onsite and remote, with a focus on strong customer experience in a fast-paced enterprise environment
• Manage incidents and requests through ServiceNow while also supporting employees independent of a ticketing system when urgency calls for it
• Image, configure, and deploy HP and Lenovo laptops and desktops, and maintain accurate asset records using ServiceNow Asset Manager
• Troubleshoot and support hardware break/fix, HP printers, mobile devices (iOS & Android), and conference room equipment including Microsoft Teams Rooms, projectors, and speakerphones
• Support Windows 11 troubleshooting and client-side networking across corporate LAN/WAN, home routers, and mobile hotspot environments
• Leverage enterprise tools including remote support software, VPN clients, Active Directory, PowerShell, and Computer Management to resolve complex issues quickly
• Run projects and identify opportunities to add value to the business, while serving as a mentor to junior technicians on the team
• Participate in an after-hours on-call rotation and travel up to 10% to local or regional offices to provide onsite support and build client relationships

Requirements

• High school diploma or equivalent
• 5+ years of experience providing technical support to end users in an enterprise environment

Other

• Technical certifications, vocational training, or coursework toward a degree in Computer Science, Information Systems, or a related field is preferred
• Working knowledge of Microsoft 365 Enterprise applications such as Power BI, Power Automate, and Power Apps is preferred

Don't meet all the qualifications listed under "other"? These are preferred, but not required. When you apply for a role with Nestlé, we ensure that individual confidentiality is held to the highest regard. We are intentional about creating an inclusive workplace for everyone. We consider our associates our most valuable assets. Please apply for full consideration.

The approximate pay range for this position is $80,000 to $100,000 per year. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://nestlejobs.com/nestle-in-the-us.

It is our business imperative to remain a very inclusive workplace.
 
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
 

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship. 

Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.

Job Requisition: 409419