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Call Center Agent

Call Center Agent

Vevey, CH

Vevey, CH

Position Snapshot

Société des Produits Nestlé S.A.

Vevey, Switzerland

Permanent Contract, act rate 50%

Position Summary

To complete our Phone Services and Call Center Department, we are currently looking for a Telephonist.

 

In this role, you will manage the Group’s central telephone center as well as the internal call center of all our sites, based in Vevey, by delivering a first class service.

A day in the life of...

Handle internal and external calls within a short timeframe

Ensure adequate transfer of internal and external calls while respecting our internal processes

Ambassador of the group's image when interacting with customers

Provide efficient answers in case of critical situations

Analyze requests, monitor incidents and ongoing requests

Perform various administrative tasks

What will make you successful

CFC or equivalent

Previous experience in a reception or front desk in hostelry

Good command of the MS Office tools

Knowledge of SAP is a plus

At least 3 – 5 years of experience in a similar role

Fluent in English, French and German, Swiss-German

The Nestlé Group is the world’s largest food and beverage company with 91.4 billion Swiss Francs in sales in 2018. It is present in 190 countries around the world, has 413 factories and its 308,000 employees are committed to Nestlé’s purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on www.nestle.com.

Position Snapshot

Société des Produits Nestlé S.A.

Vevey, Switzerland

Permanent Contract, act rate 50%

Position Summary

To complete our Phone Services and Call Center Department, we are currently looking for a Telephonist.

 

In this role, you will manage the Group’s central telephone center as well as the internal call center of all our sites, based in Vevey, by delivering a first class service.

A day in the life of...

Handle internal and external calls within a short timeframe

Ensure adequate transfer of internal and external calls while respecting our internal processes

Ambassador of the group's image when interacting with customers

Provide efficient answers in case of critical situations

Analyze requests, monitor incidents and ongoing requests

Perform various administrative tasks

What will make you successful

CFC or equivalent

Previous experience in a reception or front desk in hostelry

Good command of the MS Office tools

Knowledge of SAP is a plus

At least 3 – 5 years of experience in a similar role

Fluent in English, French and German, Swiss-German

The Nestlé Group is the world’s largest food and beverage company with 91.4 billion Swiss Francs in sales in 2018. It is present in 190 countries around the world, has 413 factories and its 308,000 employees are committed to Nestlé’s purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on www.nestle.com.

Apply now »