At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good. We place our people at the heart of our success – all 14,000 of them. To achieve this, we live by four behaviors. We Inspire, we Care, we Act, and we iNnovate. Want to be part of this exciting journey? Join the Nespresso team- Reimagine what coffee can be. Reimagine what you can become. 

Position Snapshot 
 
Location: Vevey, Switzerland 
Company: Nespresso HQ
Act. Rate: Full-Time
Type of contract: Internship, 6 months
Start date: ASAP 

What we offer at Nespresso
 
Exciting opportunities to develop your career your way 
Flexible working arrangements - facilitating creativity and collaboration
A culture of diversity, inclusion and belonging where individuality is celebrated, and you can be the real you!
Quality and sustainability at the core of who we are and a critical vision of driving positive change
The opportunity to be part of a B Corp certified company and one of the world’s most trusted brands
 
Don’t hesitate to connect with us during the recruitment process to learn more. 

Position Summary  

As a Customer Activation (CRM) Intern, you will support the transition of CRM campaign management by assisting in the delivery of email, SMS, push notifications, and direct mail assets. Collaborating closely with the Customer Activation Manager, you will coordinate with internal teams and external creative agencies to develop CRM content for local markets. Additionally, you will help standardize CRM processes and analyze post-campaign performance to drive improvements. This role offers hands-on experience in CRM execution and contributes to impactful consumer activations.

A Day in the Life of a Customer Activation (CRM) Intern  

• Assist in the creative asset development process by helping to brief agencies, gather feedback, and ensure everything aligns with brand and campaign guidelines
• Help coordinate the delivery of CRM content across various communication channels (email, SMS, push notifications, direct mail) to ensure campaigns run smoothly and on time.
• Provide support for upcoming CRM activations, including brand campaigns, tactical initiatives, seasonal promotions, and ongoing activities.
• Analyse post-activation campaign performance to identify key learnings and provide insights for future activations.  
• Support the CRM campaign transition process by ensuring a smooth handover of campaign workflows, templates, and best practices. 
• Work alongside the Customer Activation Manager to help standardize CRM processes and ensure they align with broader digital marketing strategies.

What will make you successful

• Student or fresh graduate in Business, Management, Marketing or other-related field
• Previous CRM experience a plus
• Interest in CRM, digital marketing, and campaign execution 
• Highly organized & flexible, comfortable dealing with many stakeholders and projects
• Analytical skills & business-oriented mindset
• Excellent time management abilities, with a keen attention to detail
• Good knowledge in Excel and PowerPoint
• Exceptional communication skills, with confidence in presenting ideas effectively.
• Fluent in English. French is a plus

At Nespresso, we’ve built a culture of care and inclusion, making sure everyone can be their bold selves, while growing with the company. We innovate, dare to try, learn and scale up in a fast paced, digital and connected environment. With a diverse workforce made up of over 90 nationalities across 58 countries, you can be a part of an innovative culture, where supportive people help each other. One where anyone is encouraged to challenge the status quo and have an impact on the future for one of the biggest sustainable companies. Whatever your role, you’ll find you can drive real change and spread your enthusiasm. Join the place where you can thrive, you feel, you belong, you are inspired to be and do your best.