Position Snapshot 

Location: Vevey / Konolfingen, Switzerland
Company: Nestlé Enterprises S.A.
Act. Rate: 60 - 100% 
Type of contract: Permanent contract 

Travel: the job requires regular trips within Switzerland

Start date: ASAP/ January 2025
Deadline for applications: 15th of October 2024

What we offer at Nestlé

Flexible combination of office-based and remote work. Please talk to us during the recruitment process about what flexibility could look like for you! 
Genuine opportunities for career and personal development
Modern “smart office” locations providing agile & collaborative workspaces
Dynamic international working environment
Attractive additional benefits

Position Summary  

As a Mediator, you will be fulfilling the primary mission of ensuring that our employees evolve in a healthy, inclusive professional environment in line with the Nestlé culture and values. Acting as an alternative confidential point of contact you will be working with individuals and groups to assist them in a neutral and impartial way in the resolution of work-related concerns. The Mediator will complete our Advice & Mediation Service supporting a potential of 8500 Nestlé employees in Switzerland.

We offer a dynamic, inclusive, and international working environment with many opportunities across different businesses, functions, and regions. Don’t miss the opportunity to join us and work with different teams in an agile and diverse context. 

A Day in the Life of a Mediator

• Act as a confidential point of contact, supporting and advising employees in difficult professional situations
• Serve as a counselor, mediator and facilitator, informal fact finder and change agent
• Assist all parties engaged in workplace conflict to reach a fair solution: welcome, listen, explore various options and empower employees with actions towards resolution
• Provide neutral advice and coaching to employees seeking assistance in improving their situations
• Conduct mediations as a neutral and independent third party, adhering to the profession’s code of ethics
• Identify systemic problems and emerging trends in ways that do not disclose confidential communications or information. Provide general recommendations to the organization for addressing these concerns. 
• Promote a culture and environment in line with the Nestlé values of Respect, Transparency,  Dialogue and Trust

What will make you successful

• Master's or university degree in psychology, work psychology, HR management, law, or related field
• Mediator certification (FSM certified, CAS or DAS in mediation, or equivalent) or Person of Trust/Ombuds certification with confirmed relevant experience. 
• Coaching and Mental Health First Aid certifications are a strong asset
• Extensive expertise in conflict management situations and change management situations (face-to-face interactions, conducting interviews, coaching, etc.)
• Successful track record in identifying key issues in complex situations and implementing decisive actions or recommendations
• Strong practical Swiss law knowledge and operational experience is an asset
• Ability to maintain absolute confidentiality and neutrality
• Integrity, empathy, diplomacy and sensitivity when dealing with people in difficult situations
• Strong drive with proven interpersonal, collaboration and communication skills, in particular the ability to effectively listen and act impartially 
• Prior experience in designing and delivering trainings 
• Previous experience in international environment
• Work experience in large companies is an asset
• Fluent in German (native/proficient) and proficiency in French and/or English

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win.
We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.
Be a force for good. Join Nestlé and visit us on www.nestle.com.

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.