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Call Center Agent (trilingual FR - EN - DE)

Call Center Agent (trilingual FR - EN - DE)

 

 

Position Snapshot


Location: Vevey, Switzerland 
Company: Nestlé Enterprise S.A.
Act. Rate: 90 %
Type of contract: Permanent contract 
Start date: ASAP
Deadline for applications:  30.04.2022
Fluent in English, French and good level of spoken German, Swiss-German is a plus
Dynamic international working environment

Position Summary


Please note that for this position only Swiss nationals and/or holders of a valid work permit will be considered.

 

To complete our Phone Services and Call Center Department, we are currently looking for a Call Center Agent.

 

In this role, you will manage the Group’s central telephone center as well as the internal call center of all our sites, based in Vevey, by delivering a first-class service. 

A Day in the Life of a Call Center Agent

 

  • Handle internal and external calls within a short timeframe
  • Ensure adequate transfer of internal and external calls while respecting our internal processes
  • Ambassador of the group's image when interacting with customers
  • Provide efficient answers in case of critical situations
  • Analyze requests, monitor incidents and ongoing requests
  • Perform various administrative tasks

What will make you successful

 

  • CFC or equivalent 
  • Previous experience in a reception or front desk 
  • Good command of the MS Office tools
  • Knowledge of SAP is a plus 
  • At least 3 – 5 years of experience in a similar role
  • Fluent in English, French and good level of spoken German, Swiss-German is a plus

 

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win.
We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.
Be a force for good. Join Nestlé and visit us on www.nestle.com.

 

 

Position Snapshot


Location: Vevey, Switzerland 
Company: Nestlé Enterprise S.A.
Act. Rate: 90 %
Type of contract: Permanent contract 
Start date: ASAP
Deadline for applications:  30.04.2022
Fluent in English, French and good level of spoken German, Swiss-German is a plus
Dynamic international working environment

Position Summary


Please note that for this position only Swiss nationals and/or holders of a valid work permit will be considered.

 

To complete our Phone Services and Call Center Department, we are currently looking for a Call Center Agent.

 

In this role, you will manage the Group’s central telephone center as well as the internal call center of all our sites, based in Vevey, by delivering a first-class service. 

A Day in the Life of a Call Center Agent

 

  • Handle internal and external calls within a short timeframe
  • Ensure adequate transfer of internal and external calls while respecting our internal processes
  • Ambassador of the group's image when interacting with customers
  • Provide efficient answers in case of critical situations
  • Analyze requests, monitor incidents and ongoing requests
  • Perform various administrative tasks

What will make you successful

 

  • CFC or equivalent 
  • Previous experience in a reception or front desk 
  • Good command of the MS Office tools
  • Knowledge of SAP is a plus 
  • At least 3 – 5 years of experience in a similar role
  • Fluent in English, French and good level of spoken German, Swiss-German is a plus

 

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering a diverse, friendly, supportive, and collaborative environment, that creates positive disruption, embraces innovation, and empowers people and teams to win.
We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day.
Be a force for good. Join Nestlé and visit us on www.nestle.com.

Vevey, CH

Vevey, CH

Apply now »