At Nestlé, we are dedicated to improving lives and promoting a healthier future. As the world's leading Food and Beverage Company, we provide you with the chance to make a difference both locally and globally. 

Position Summary 

Our team is growing, and we are looking for a Customer Solution Analyst to join our Nestlé Baltics Operations team. In this role, you will ensure customer satisfaction by smooth end-to-end order fulfillment and claims management. You will address root-cause problems and ensure corrective actions to enhance customers’ experience. 

Key Responsibilities 

• Demand Capture: Resolve demand capture failure exceptions promptly to ensure smooth order flow. 

• Order Filter: Address order filtering exceptions to meet customer requirements and align with internal teams. 

• Order Fulfilment: Resolve order fulfilment exceptions to meet service fulfillment measures. 

• Billing: Collaborate with internal teams and customers to resolve billing exceptions promptly. 

• Returns and Refusals: Coordinate the returns and refusals process with customers and internal teams. 

• Claims and Deductions: Resolve exception cases to ensure correct and prompt adjustment of customer accounts. 

• Customer Interaction: Professionally handle customer queries and feedback to promote satisfaction. 

• Process Optimization: Drive continuous improvement within the team to enhance exception management processes. 

What Will Make You Successful? 

• Experience working with clients and internal teams. 

• Proactivity and initiative 

• Structured thinking for decision-making and problem-solving. 

• Excellent planning and task prioritization skills. 

• Ability to work in a fast-paced environment. 

• Ability to focus on details efficiently and accurately. 

• Courage and excellent communication skills 

• Proficiency in one of the Baltic languages and fluent English communication. 

• Minimum 2 years of experience in Supply Chain roles, with FMCG industry experience being an advantage. 

What We Offer 

• Flexible work arrangements, including core hours and the option to work from home (still the most efficient CSA work is together with the team in the office). 

• An annual bonus system based on performance and yearly salary reviews. 

• Attractive benefits such as health and life insurance, additional holidays, and volunteering days. 

• Opportunities for learning and professional development with a global network of professionals. 

• A respectful and diverse work environment. 

• The chance to engage in sustainability projects and join a community dedicated to sustainable solutions. 

• A pet-friendly office environment. 

We will provide you with on-the-job training to become a subject matter expert in the skills needed to understand and execute the entire internal supply chain process. In a brief time, you will acquire and hone a skillset that will prepare you for a career at Nestlé Baltics. We are a global organization known widely as a ‘Best Place to Work.’ Our culture continuously challenges us to stand taller and ask, “what’s next?” Are you up to the challenge? Join Nestlé!