Location: Cairo, Egypt
Full-time

The role involves overseeing eMerchandising operations across both B2C and B2B digital channels, optimizing customer journeys across all digital platforms (Mobile App and Website). The coordinator will lead local UX/UI development and implement mobile-first experience improvements while driving the personalization and A/B testing roadmap. Additionally, the position requires managing agency collaboration for digital campaigns and feature delivery to ensure alignment with market objectives.

A DAY IN THE LIFE …

• Ensure a best-in-class user experience across all Nespresso digital touchpoints by leading local UX/UI developments, rolling out globally created experiences, driving mobile-first experience optimization, and co-owning the personalization and A/B testing roadmap.
• Drive campaign execution and support stakeholders in adhering to eMerchandising guidelines.
• Maintain the quality of the eCommerce touchpoints by ensuring an agile, bug-free user experience with timely content updates on all digital boutiques.
• Guide cross-functional teams in leveraging eCommerce technologies and act as the technical point of contact for HTML and API issues.
• Manage agencies involved in digital product launches and campaigns, ensuring alignment with market objectives.
• Act as a project lead for market-level UX, content, and feature development initiatives that extend beyond global rollouts.
• Optimize user experiences to enhance conversion rates through analytics insights and best practices.
• Oversee day-to-day operations to ensure a seamless customer experience across all digital touchpoints, including incident management and User Acceptance Testing.

What will make you successful…

• At least 2 years of experience in digital and eCommerce activities, including Content Management Systems, personalization, targeting, eMerchandising, and product lifecycle management.
• Strong organizational and project management capabilities.
• Demonstrated experience in UX/UI design processes, including wireframing, prototyping, and user journeys using tools like Figma.
• Proficiency in HTML, CSS, and JavaScript, with development experience across multiple CMS platforms.
• Experience working with mobile apps, focusing on mobile-first UX and feature optimization.
• Accuracy, reliability, and attention to detail.
• Comfortable with IT technologies and architecture.
• Proven track record in delivering end-to-end user experiences in a digital context.
• Ability to work under pressure and maintain accuracy.
• Project-oriented and innovation-minded.
• Fluency in English is a plus.
• Understanding of Google Analytics is essential.
• Hands-on experience in personalization, audience segmentation, and supporting A/B tests.
• Experience in briefing, managing, and evaluating digital agencies (UX, development, creative).