POSITION SNAPSHOT

Company: Nespresso UAE LLC

Location: Dubai, UAE

Grade: K_GEN

POSITION SUMMARY

The E-Commerce Merchandiser at Nespresso UAE will be responsible for managing and optimizing our digital boutiques (website and app) to deliver strong sales growth and best-in-class customer experiences. This includes executing product launches, campaigns, and promotions; overseeing stock management; managing BAU tickets with the development agency; and ensuring effective onsite SEO and merchandising.

The role also supports the B2B website project and collaborates closely with cross-functional teams (Marketing, CRM, Supply Chain, Trade, Finance, and CRC) to ensure smooth operations and timely campaign delivery. Additionally, the E-Commerce Merchandiser will design engaging customer journeys, leverage CRM insights and analytics for A/B testing, and continuously improve acquisition, conversion, and satisfaction across all online touchpoints.

 A DAY IN THE LIFE …

Own the Day-to-Day Running of Digital Boutiques

• Manage and execute optimal inventory supply for B2C and B2B products based on weeks cover targets.
• Handle BAU tickets for onsite issues, coordinating with the development agency to ensure timely resolution.
• Execute promotions, product launches, and campaign refreshes in close collaboration with the Marketing team.
• Oversee PLP merchandising, including uploading banners, creating product pages, and building category/brand pages for B2B and B2C.
• Manage recommendation engines and onsite search optimization.
• Define and run A/B test hypotheses to improve acquisition, sales, and customer satisfaction.
• Liaise with merchandising, operations, and customer service to improve efficiencies and elevate the customer journey.
• Coordinate SEO activities with the agency.
• Develop the Professional/OOH boutique online experience, ensuring a best-in-class journey for B2B clients.
• Track and support e-commerce KPIs such as sales, new member acquisition, average basket size, and conversion rates.
• Analyze category performance to evaluate merchandising effectiveness, sell-through, and product opportunities.

Develop Digital Channel Performance

• Monitor stock sell-through and channel performance versus targets.
• Work with development agency on BAU issues.
• Ensure all new products and campaigns are launched on time and aligned with global standards.

Ensure Compliance

• Pre-align, validate, and plan all activities with local and HQ stakeholders.
• Ensure all content, T&Cs, and activities comply with local laws and Nestlé Nespresso guidelines.
• Log, monitor, and escalate technical issues according to company standards.

Contribute to eBusiness Excellence

• Actively participate in UAE market sales operations meetings, offering insights and recommendations.
• Share best practices and monitor competitive solutions to enhance the digital experience.
• Keep track of local eCommerce standards and innovations to ensure Nespresso remains ahead of the market.

What will make you successful…

• Education: Bachelor’s degree in a relevant field (e.g., Business, Marketing, E-Commerce, or related disciplines).
• Professional Experience & Skills: Minimum of 3 years’ experience in e-commerce merchandising or a similar role.
• Must have hands-on expertise with e-commerce platforms, specifically Magento.
• Strong knowledge of analytical tools for performance measurement, with the ability to identify improvements and drive innovation.
• Advanced proficiency in Microsoft Excel for reporting and analysis.
• Solid understanding of e-commerce UX, content management, and development projects, with intuitive knowledge of how users interact and shop online.
• Excellent analytical and problem-solving skills, with the ability to translate data into actionable commercial objectives.
• Fluency in English is a must.
• Must be a UAE National with family book.