Position Snapshot

Location: Braga/Lisbon (Portugal)

Company: Nestlé Business Solutions (NBS)

Full-time/ Full-remote

Languages: Fluent in English 

About us

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

The Social Media Junior Specialist is responsible for publishing requests on various social media platforms, managing incoming requests, generating reports, and ensuring effective stakeholder management. This role requires proficiency in social media tools and a proactive approach to identifying and implementing process improvements.

A day in the Life...

• Social Media Publishing: Create and publish requests on social media platforms, ensuring content is engaging, accurate, and aligned with brand guidelines.
• Request Management: Receive and manage incoming requests, ensuring timely responses and appropriate resolution. Prioritize and escalate urgent or critical requests as needed.
• Report Generation: Generate regular reports on social media request metrics, including response times, engagement rates, and customer feedback. Analyze data to identify trends and insights.
• Stakeholder Management: Collaborate with internal teams and external stakeholders to gather information, coordinate responses, and ensure consistent messaging across social media channels.
• Process Improvement: Continuously evaluate existing processes and identify areas for improvement. Propose and implement enhancements to streamline workflows, increase efficiency, and enhance customer satisfaction.
• Social Media Tools Proficiency: Stay up to date with the latest social media tools, trends, and best practices. Leverage these tools to optimize content creation, scheduling, and performance tracking.
• Quality Assurance: Regularly review and monitor social media content to ensure compliance with brand guidelines, legal requirements, and industry standards.
• Crisis Management: Assist in managing social media crises or negative feedback, working closely with the appropriate teams to address issues promptly and effectively.

What will make you successful 

• Bachelor’s degree in marketing, Communications, or a related field.
• Proven experience in managing social media platforms and publishing content.
• Excellent written and verbal communication skills, with a keen eye for detail.
• Proficiency in social media management tools and analytics platforms.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Strong stakeholder management and interpersonal skills.
• Creative thinking and problem-solving abilities.
• Continuous learning mindset to stay updated with social media trends and tools.

What we offer

• Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:
• Development of expertise in Nestlé’s Shared Solutions Business
• Immersion in a culturally diverse team
• Local and international exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal allowance card
• Flex Benefits - at NBS you can choose what benefits are more suitable for you
• Make part of the Nestlé Club and get discount in several partners
• Free coffee (and good coffee) at the office
• Shop with special discounts for employees
• Company equipment according to professional needs
• Medical support available at the office
• E-learning courses and training program to get you where you aim to be
• Career progression and possibilities for international career