CRM Account Specialist

Position Snapshot
Location:  Linda-a-Velha/ Braga
Company: Nestlé Business Services Lisbon (NBS Lisbon) 
Full-time/ Hybrid mode

About us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Integrated Marketing Services (IMS) and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS!

Position Summary

The main purpose of the CRM Account Specialist is to facilitate effective communication between a Business Category and operational teams, drive the progress of CRM projects, and capture forecasts to support the roll out of the campaign plannings. Additionally, the job involves coordinating engagement, onboarding, and training sessions, collecting feedback for continuous improvement, and serving as the single point of contact for IMS CRM Services. The CRM Account Specialist will also identify opportunities for improvement, liaise with Global Teams and IMS services available while supporting their activation.

A day in the life of...

• Gathers information from Business Category and keep operational teams informed (scope of work and timings, volumes, brand guidelines, etc).
• Supports in defining and setting up efficient ways of working between Business Category and CRM Services’ internal and external partners.
• Creates and monitors progress of CRM projects.
• Captures forecasts to CRM Services’ internal and external partners.
• Drives the operational roll-out / localization of both global & local CRM projects to markets, liaising with internal & external partners and/or markets.
• Schedules and conducts CRM Services engagement, onboarding & training sessions with Centralized Category/Brand teams and/or Markets
• Is the single point of contact for IMS CRM Services.
• Collects feedback from Business Category requestors (both global & local) to analyze and generate insights for improvements.
• Informs Business Category Global Team on IMS services available and support on their activation.

What will make you successful

• Experience on project management with stakeholder management
• Experience in a global or multi-market environment
• Knowledge of marketing and branding principles
• Knowledge of CRM tools and technology, Salesforce Marketing Cloud and/or Klavyio as a plus
• Experience on change management
• Leadership skills
• Experience on training other teams

What we offer

Here at NBS Lisbon we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:

• Development of expertise in Nestlé’s Shared Services Business
• Immersion in a culturally diverse team
• Local and International Exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal Allowance Card
• Flex Benefits - At NBS you can chose what benefits are more suitable for you
• Make part of the Nestlé Club and get discount in several partners
• Free coffee (and good coffee) at the office.
• Shop with special discounts for employees
• Company equipment according to professional needs
• Medical Support available at the Office
• E-learning courses and training program to get you where you aim to be
• Career progression and possibilities for International Career