POSITION SNAPSHOT

Location: Lisbon, Portugal 
Company: Nespresso Portugal

Full-time
 

POSITION SUMMARY

As a Nespresso Webmaster, you'll be responsible for executing the setup of products, promotions and content on Nespresso E-commerce Boutiques (B2C and B2B) and for managing web flows and services, ensuring functionality and efficiency across platforms and devices. You will also be responsible for rolling-out new features and developing, debug and optimizing code, while fixing issues, optimizing loading speeds and track customer feedback.
You will collaborate with local and global cross-functional teams, including marketing, IT, B2B, and customer service, to ensure the success of our e-commerce operations and platforms functionality. The ideal candidate is a web dev, quality and sustain master with a passion for e-commerce and online customer experience and a mindset of delivering efficiency and measurable results.

A DAY IN THE LIFE OF A NESPRESSO WEBMASTER

Manage the day-to-day operations of digital boutiques 

• Execute product, promotions and content setup and phase-ins/phase-outs on Nespresso E-commerce platforms, assuring the necessary tracking and sanity tests before and after go live, and support user experience optimization as needed;
• Execute, test and deploy global and local new features, campaigns integration, and visually appealing web pages and e-content, ensuring platform roll-out efficiency and devices optimization to support a consistent, relevant and seamless customer experience across all touch points;
• Setup, test and implement new web services (e.g.: payments, delivery modes, store locator, checkout flow) and AB Test winning variants to optimize and drive a best-in-class customer experience & path to purchase;
• Implement SEO best practices: update website content and manage technical tasks according to the SEO recommendations, and keep recurrent implementation status, monitoring and technical requirements visibility with the Data & Performance team;
• Contribute to standards, systems, and best practices for websites and apps operations and maintenance as well as content submission protocols, ensuring optimization, consistency and efficiency across platforms.

Manage the day-to-day back end of digital boutiques 

• Quality assurance: Test Nespresso E-commerce platforms across browsers, operating systems and devices and ensure an agile, up to date, bug free user experience on all digital boutiques, following HQ eCommerce & Customer Brand guidelines;
• Develop, implement and document relevant website structures, pages and components through HTML, CSS and Javascript. Debug pages and code, fix broken links and images, and optimize loading speeds;
• Troubleshoot technical issues and work with IT teams to resolve them. Manage and escalate incidents for any major issue (global/local) affecting conversion rate, new member’s activation or availability of the products or the platforms;
• Execute User Acceptance Testing with IS/IT stakeholders, ensuring business critical systems and processes remain operational and bug free. Secure prioritization of platform regression, mapping needs of market where necessary;
• Optimize error codes displayed on digital boutiques to secure that they are understandable and prevent customers from calling the CRC or coffee specialists to manually process orders.

Governance & Customer Feedback 

• Keep T&C, Cookies and Privacy Policy up to date to ensure governance and compliance;
• Monitor and leverage user complaints and feedback to support recommendations on E-commerce operations and web technical/content improvements;
• Manage Nespresso B2C and B2B websites and B2C apps content translations with global teams.

WHAT WILL MAKE YOU SUCESSFUL

Collaborative and knowledgeable expert 

• Liaise with E-commerce peers, Marketing, Commercial and IT Stakeholders to ensure efficient processes and operations on products, promotions and content setup;
• Be able to translate technical requirements/limitations/ messages into a simple communication that resonate with peers and business needs/expectations;
• Act as a knowledge & matter expert on assigned e-commerce scopes, providing guidance & recommendations to E-commerce peers and to commercial & marketing teams, and contributing to eCommerce knowledge within the organization.

Experience linked with Performance 

• Stay updated on digital technical trends, new features and/or technology, to identify best practices and to stay on top of digital innovation;
• Keep track of e-commerce platforms performance and analytics (e.g. traffic, errors, load time,...) and customer feedback/surveys;
• Leverage analytics, operations and customer insights, as well as project status, to stay organized; to support close-out reports, performance and retrospective meetings; to contribute to optimized operations and processes and to influence strategy definition and improvements to customer experience/path to purchase;
• Contribute to consistent, contextual & relevant customer experience across all ecommerce platforms (including desktop, mobile sites and apps);
• Support the identification of local eCommerce technical needs/requirements and developments, and contribute to annual OP and OMP.

Education & Experience 

• 2 years’ experience in webmastering/ eCommerce platforms management (including mobile) - mandatory;
• Intermediary/Advanced level of HTML, CSS and Javascript and experience across CMS tools – mandatory;
• Proven experience in Website running (Product/Content/Campaigns setup, A/B testing and e-personalization implementation, sustain & quality assurance, technical optimizations);
• Deliver web-ready marketing materials/web pages based on predefined specifications & creatives;
• Experience in front-end website development is a plus;
• Experience in Drupal and SEO optimization is a plus;
• Ability to multitask and meet deadlines while maintaining attention to detail;
• Accuracy, reliability & performance orientation;
• Good communication skills and positive work attitude;
• English fluency is essential;
• Business degree or IT/IS Specialization studies.

At Nestlé, we are firmly committed to equal opportunities for men and women, as well as to age diversity, ethnicity, nationality, sexual orientation, social origin, religion or belief, and disability.