Position Snapshot
Location: Braga/Lisbon (Portugal)

Company: Nestlé Business Services (NBS)

Full-time/Hybrid mode

Fluent in English

About us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS! 

At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position. 

Position Summary

Within the Nestlé Group, Integrated Business Services is a large unit which delivers a broad range of services to all businesses internally (Marketing, Finance, HR, Supply Chain, Real Estate and Management services). Integrated Business Services is looking for one highly skilled leader to continuously drive its performance improvement, while enabling and support Nestlé’s Functions and Businesses to drive their transformations. We believe in harnessing the power of technology and strategic methodologies to transform processes and achieve better performance and enable sustainable growth. As an IBS Improvement Funnel Manager, your role is critical to ensure Integrated Business Services delivers its efficiency commitment to the group and you will also play a pivotal role in supporting Nestlé through their transformation journeys. You will be a catalyst of the Improvement Ecosystem, providing the framework, establishing effective Governance and driving End to End processes reengineering (e.g.: HR Business Services, Integrated Marketing Services, Record to Report, Source to Pay, etc…). Your expertise in consultancy and process redesign will be essential in identifying focus areas, applying proven methodologies, and leveraging technology to enhance operational efficiency and effectiveness.

A day in the life of... 

• Conduct thorough assessments leveraging the proper data, technology and methodologies of existing processes and identify areas for improvement.
• Collaborate with Partners to understand their business needs and improvement objectives.
• Apply methodologies such as Lean, Six Sigma, or Agile to redesign processes and drive change.
• Leverage technology and digital tools to enhance process efficiency and effectiveness.
• Facilitate workshops and training sessions to empower teams in adopting new processes and technologies.
• Monitor and evaluate the impact of Improvement initiatives, providing ongoing support and recommendations.
• Prepare and drive/attend Governance to ensure proper review of ongoing projects, set priorities, and discuss any challenges or opportunities.
• Explore with Business Partners to understand their goals and identify areas to focus to seek for improvement initiatives.
• Define the right approach, resources, information needed to address Business Partner’s needs.
• Analyze data collected from assessments, including process maps, performance metrics, and stakeholder feedback, to identify inefficiencies and opportunities for redesign.
• Shape and drive the interactions needed to identify and implement the improvement opportunities.
• Lead cross-functions workshops to brainstorm ideas for process improvements, applying methodologies such as Lean or Agile to encourage innovative thinking.

 
What will make you successful 

• Proven experience in consultancy, with a focus on process redesign and transformation.
• Strong understanding of methodologies such as Lean Office, Six Sigma, BPML, Agile, etc.
• Proficiency in leveraging technology to identify and drive process improvements (e.g. Process Mining, Task mining, GenAi).
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Enable Results through others by motivating and mobilizing resources
• Previous experience operating in a Matrix Organization, ideally with Shared Services.
• Proficiency in leading and facilitating workshops and executive meetings.
• Project Management Competencies.

What we offer  

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you: 

• Development of expertise in Nestlé’s Shared Services Business
• Immersion in a culturally diverse team
• Local and international exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal allowance card
• Flex Benefits - at NBS you can choose what benefits are more suitable for you
• Make part of the Nestlé Club and get discount in several partners
• Free coffee (and good coffee) at the office
• Shop with special discounts for employees
• Company equipment according to professional needs
• Medical support available at the office (in Lisbon)
• E-learning courses and training program to get you where you aim to be
• Career progression and possibilities for international career

Na Nestlé, a diversidade e a inclusão são valores fundamentais. Caso tenhas alguma necessidade especial conta connosco para adaptarmos o posto de trabalho.

At Nestlé, diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.