We're looking for someone with strong analytical skills and an interest in social listening, consumer trends and innovation research. If you enjoy exploring data, identifying emerging patterns and translating findings into meaningful conclusions, we'd love to hear from you.

Purpose

Lead the delivery of high-quality social intelligence services by owning complex monitoring, analysis and reporting activities across multiple use cases. Ensure analytical quality, operational excellence and timely delivery while coaching analysts and supporting continuous improvement within the delivery team.

A day in the role

• Own the delivery of complex monitoring, analysis and reporting activities across reputation, campaign, consumer, competitive and trend intelligence use cases.
• Design, maintain and optimize complex monitoring queries, dashboards and reporting structures to ensure data quality and operational readiness.
• Lead quality assurance of analytical deliverables by validating AI-assisted outputs, challenging findings and ensuring adherence to established quality standards before delivery.
• Translate complex datasets into clear, actionable intelligence, highlighting emerging risks, opportunities and business implications.
• Act as the operational owner for assigned projects, independently resolving analytical and delivery challenges while balancing quality, timelines and stakeholder expectations.
• Support high-priority projects, ensuring timely stakeholder updates and appropriate escalation where required.
• Drive continuous improvements to monitoring logic, reporting approaches, reusable assets and operational processes.
• Coach analysts through knowledge sharing, deliverable reviews and day-to-day guidance to strengthen analytical quality and consistency.

Key Responsibilities

Delivery & Analytical Excellence

• Own the delivery of complex monitoring, analysis and reporting activities across multiple social intelligence use cases
• Translate complex datasets into clear, actionable intelligence
• Perform advanced analytical interpretation across multiple data sources, ensuring relevance, consistency and business context
• Ensure timely delivery of high-quality outputs in line with agreed service levels

Quality Assurance & Operational Excellence

• Lead quality assurance of complex analytical deliverables and validate AI-assisted outputs
• Challenge analytical findings, identify inconsistencies and resolve complex delivery or data quality issues
• Contribute to improvements in monitoring logic, reporting approaches and operational processes
• Promote consistent analytical standards and best practices across the team

Stakeholder Partnership

• Act as the operational coordination layer for assigned projects and recurring engagements
• Translate business questions into structured analytical approaches and deliverables
• Support project estimation, prioritization and delivery planning
• Present findings to stakeholders, providing analytical guidance where required

Capability Development

• Coach analysts through deliverable reviews, knowledge sharing and day-to-day guidance
• Support onboarding and capability development within the team
• Contribute to documentation, reusable assets and continuous improvement initiatives
• Apply standardized methodologies and promote consistent analytical practices

Experience

• 4-6 years of experience in Social Intelligence, Consumer Insights, Digital Analytics or related analytical functions
• Demonstrated experience owning analytical delivery for complex projects involving multiple stakeholders
• Experience integrating multiple data sources into unified analytical outputs
• Advanced experience with Talkwalker, Brandwatch, Sprinklr or similar platforms
• Strong understanding of analytical methodologies, taxonomy design and quality assurance
• Experience supporting global or multi-market analytical programmes
• Experience working with BI tools and AI-assisted analytical workflows

Personal Qualities

• Highly analytical and structured thinker
• Strong business acumen with the ability to translate business questions into analytical solutions
• High level of ownership and accountability for analytical quality
• Excellent problem-solving and methodological thinking
• Strong communication and stakeholder management skills
• Collaborative leader who enjoys coaching and developing others
• Curious and innovation-oriented with a passion for improving analytical practices
• Comfortable driving change, adopting new technologies and scaling best practices
• Committed to continuous learning and advancing analytical capabilities