Website Support Specialist

Position Snapshot

Location: Braga/Lisbon (Portugal)

Company: Nestlé Business Solutions (NBS)

Full-time/Hybrid Work: 2 days per week at the office (aligned with our current Policy)

Languages: Fluent in English

About us

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS! 

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

The Brand Website Support Specialist supports the deployment, execution and optimisation of Brand Website and Multi-Brand Platform activities across categories, zones and markets.

The role contributes to the implementation of Brand Website priorities by supporting requirements gathering, action tracking, website capability deployment, content and asset follow-up, localisation, reporting and performance tracking activities. The Brand Website Support Specialist acts as an operational partner, helping ensure website initiatives are delivered consistently, efficiently and according to agreed timelines and quality standards.

The role collaborates with market teams, NBS, IT Innovation, Procurement, agencies, vendors and internal stakeholders to support adoption of Brand Website solutions, document best practices and contribute to the continuous improvement of website capabilities across markets. Through exposure to increasingly complex projects and stakeholder interactions, the position serves as a development path toward a future Brand Website Expert role.

A day in the life of...

1. Website Execution & Coordination

Support the implementation of Brand Website initiatives following agreed strategies, priorities and business requirements.

Coordinate with markets, NBS, IT Innovation, Procurement, agencies and vendors on website capability deployment, content/asset follow-up, localisation and implementation activities.

Support the delivery of action trackers, status updates, documentation and implementation follow-up according to project plans.

Support Specialist Accountabilities

Can independently execute recurring and well-documented website activities.

Can coordinate operational website activities with multiple stakeholders.
Escalates complex business decisions, strategic prioritisation and technical trade-offs to Lead / Stakeholders.
Supports project tracking and execution governance.

2. Market Support & Operationalisation

Support markets in adopting Brand Website ways of working, governance routines, templates and operational frameworks.

Assist in the collection of market needs, requirements, opportunities, pain points and implementation blockers.

Support localisation and adaptation of website recommendations for market/category priorities.

Support Specialist Accountabilities

Acts as an operational point of contact for assigned website projects.
Supports communication between markets, vendors, agencies and Brand Website Experts.
Helps gather requirements and document implementation decisions.
Contributes to maintaining operational consistency across markets.

3. Performance Monitoring & Reporting

Support website performance analysis using available dashboards, reporting tools and agreed KPI frameworks.
Prepare recurring reports, performance summaries, insights and status updates.
Identify basic optimisation opportunities and escalate more complex recommendations to Brand Website Experts.

Support Specialist Accountabilities

Can independently produce recurring reports and KPI tracking.
Supports interpretation of website performance data and consumer experience indicators.
Escalates strategic recommendations requiring advanced business or technical context.
Contributes to documentation of learnings, risks and opportunities.

4. Capability Building & Continuous Improvement

Support the maintenance of Brand Website documentation, playbooks, standards, best practices and knowledge repositories.
Document lessons learned, implementation examples and optimisation opportunities.
Participate in capability-building initiatives, community updates and internal training programs.

Support Specialist Accountabilities

Maintains Brand Website documentation and operational materials.
Shares learnings from projects and market implementations.
Supports Brand Website Experts in delivering training and knowledge-sharing activities.
Continuously develops website, digital marketing, reporting and stakeholder management capabilities.

What will make you successful

- 2-4 years of experience in website management, digital marketing, eBusiness, content operations, UX, web operations or related digital activation roles.

- Experience supporting website projects, content/asset follow-up, localisation, reporting or optimisation activities.

- Exposure to website analytics, dashboards, project trackers, CMS or website governance materials where applicable.

- Experience coordinating activities across multiple stakeholders, agencies, vendors or markets.

- Strong organisational, communication and project coordination skills.

- Proven English skills: writing, reading and speaking.

- Team-oriented mindset, with curiosity, ownership, adaptability and attention to detail.

- Willingness to build Brand Website expertise across strategy, governance, performance, UX, content, AI/personalisation and digital transformation topics.

What we offer 

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you: 

Development of expertise in Nestlé’s Shared Solutions Business

Immersion in a culturally diverse team

Local and international exposure

Flexible working environment

Engagement and wellbeing activities

Competitive salary and annual bonus according to your performance

Meal allowance card

Flex Benefits - at NBS you can choose what benefits are more suitable for you

Make part of the Nestlé Club and get discount in several partners

Free coffee (and good coffee) at the office

Shop with special discounts for employees

Company equipment according to professional needs

Medical support available at the office

E-learning courses and training program to get you where you aim to be

Career progression and possibilities for international career