POSITION SNAPSHOT
Location: Lisbon, Portugal 
Company: Nespresso Portugal
Full-time
 
POSITION SUMMARY
 
Working at Nestlé means you'll join the world's largest food and beverage multinational. Our purpose is to improve the quality of life of our consumers, contributing to a healthier future.
To integrate Nespresso’s business, we are looking for an eCommerce Specialist & Webmaster. Your main mission will be to manage the day-to-day content related activities of the digital channels (Website, Mobile App, etc).
Do you want to be part of a multinational whose values are based on respect?
Apply and come make a difference in the lives of people and families, communities, and the planet.
We are waiting for you!

A DAY IN THE LIFE OF AN ECOMMERCE SPECIALIST & WEBMASTER

Manage digital boutiques content to drive sales and leads

• Update the content management system (set-up, test and activate) with the latest content (copy and visuals) for both global and local campaigns, as per Operational Plan (OP) guidelines;
• Ensure the product catalogue and services are updated and the product descriptions are consistent from one digital platform to the other (including NESPRESSO app, mobile and web site), in all available languages;
• Ensure all visuals are up to date, web optimized and cleared from a digital rights prospective;
• Edit and update existing digital material (banners, web pages) to gain agility in managing digital assets, aligned with HQ guidelines.

Optimize the user experience to increase conversion

• Liaise with eCommerce Coordinator and eCommerce Manager to ensure a seamless experience and optimized purchasing path from call-to-actions to landing pages (including search optimization - SEO);
• Define and implement all eMerchandising activities as aligned with the eCommerce Coordinator;
• Ensure the implementation of e-personalization local activities to drive a best-in-class customer experience & performance.

Own the day-to-day back-end management of digital boutiques (drive business continuity) 

• Ensure a fast, updated, bug free user experience, following International eBusiness guidelines;
• Liaise with local and international IT teams to follow-up on test and/or production incidents monitored on digital boutiques;
• Escalate any major issue affecting conversion rate, new customer’s activation or availability of the products or the platforms;
• Run Market Acceptance Tests (both front-end and back-end) in coordination with local IS/IT stakeholders for all digital boutiques as per OP plan;
• Ensure all error codes displayed on digital boutiques are understandable and prevent customers from calling the CRC or coffee specialists to manually process orders;
• Liaise and drive a proactive alignment of all new launches and relevant initiatives in the websites with local relevant teams and stakeholders (Commercial, Marketing, IS/IT,  Customer Relationship Center (CRC) and Operations).

Contribute to the best-in-class customer experience objective

• Manage campaigns integration, new features implementation and platform roll-out;
• Monitor digital technical trends, new features and/or technology to stay on top of digital innovation.

WHAT WILL MAKE YOU SUCCESSFUL

• Intermediary/Advanced level of HTML, CSS and Javascript and experience across CMS tools – mandatory;
• 2 years’ experience in webmastering/ eCommerce platforms management (including mobile) - ideally but not mandatory;
• Experience in Website running (Content Management, eMerchandising and personalization);
• Experience in Drupal and SEO optimization is a plus;
• Understanding of the online acquisition activities and their impact on eCommerce sites is a plus;
• Deliver web-ready marketing materials based on predefined specifications & creatives is a plus;
• Accuracy, reliability & vigilant attention to detail;
• English fluency is essential.