Position Snapshot

Location: Linda-a-Velha/ Braga

Company: Nestlé Business Services Lisbon

Full-time/ Hybrid mode

About us

Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world. We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining NBS!

 At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

Position Summary

The eCommerce Support Specialist plays a crucial role in connecting the Purina team with Zooplus, ensuring the accurate and timely delivery of product information and assortment details. This position serves as the primary point of contact for eCommerce-related inquiries, maintaining compliance with Purina’s guidelines while utilizing Nestlé’s E-Commerce Operating Models and Global Solutions. The specialist will work closely with internal teams and external partners to ensure the integrity of product listings, monitor performance metrics for new launches and key products, and support category business reviews. Additionally, the specialist will consolidate performance data to identify trends and opportunities for growth, contributing to the preparation of essential documents and facilitating effective customer planning processes.

A day in the life of...

• Ensure accuracy and consistency of Assortment information for Purina in Zooplus (assortment review, data sharing, status update);
  • Find and collect key product information required for listing;
  • Maintain the shared documents pertaining to product information;
  • provide performance measurements for new launches and other strategic SKUs to inform the assortment strategy, including monitoring assortment within the online shops.
• Support the category business reviews with the Zooplus team to discuss the state of the business, consumer trends, key business drivers, and incremental opportunities.
  • Consolidate leading and lagging performance data, including with the support of the Business Intelligence team, to identify key trends and growth opportunities
  • Participate in the creation of key strategic documents and management of meetings as part of the Customer planning processes.

What will make you successful

• 3 to 5 years in digital marketing /eBusiness working with Global brands
• Good knowledge of Digital Marketing and brand marketing
• Experience in eCommerce is a must
• Proficient English writing, reading, speaking
• Proven change management experience
• Excellent communication skills
• Team oriented mentality and attitude
• Ownership, responsibility & adaptability
• Result oriented
• Can work independently and predominantly in a remote team
• Pro-active and self-driven

What we offer

Here at NBS Lisbon we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:

• Development of expertise in Nestlé’s Shared Services Business
• Immersion in a culturally diverse team
• Local and International Exposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal Allowance Card
• Flex Benefits - At NBS you can chose what benefits are more suitable for you
• Make part of the Nestlé Club and get discount in several partners