Nestlé is one of the world’s leading food and beverage company, with 2000 global iconic brands and operating in 188 countries.

At Nestlé we work for unlocking the power of food to enhance quality of life for everyone, today and for generations to come. That is our purpose.

We are the Good food, Good life company. We believe in the power of food to enhance lives. Good food nourishes and delights the senses. It helps children grow healthy, pets thrive, parents age gracefully and everyone live life to the fullest. Good food brings us together. Good food also respects our planet and protects resources for future generations.

Get to know us better at www.nestle.com

Join Nestlé Team and be a Force For Good!

We are currently looking for an E-Commerce B2B Operation Specialist  to join our Nespresso team.

Location: Maslak,İstanbul

Type of contract: Permanent

As an E-Commerce B2B Operation Specialist , you will have the following responsibilities;

•            Continuous optimization of the OOH eBoutiques' operations to deliver upon sales and customer satisfaction targets.

•            Delivery in time and quality of the entire eCommerce projects' portfolio, from new features and services deployment to global and local campaigns definition and planning, and does so by managing the project execution in collaboration with the B2B Teams but as well by establishing / ensuring efficient ways of working with all the different market's functions and channels.

•            Build relevant and consistent best in class customer journeys / user experiences across all online touchpoints, in alignment with the CRM (Customer Relationship Management) Insights and according the defined Campaigns plans and Commercial initiatives.

•            Definition of both user experience and eMerchandising A/B test hypotesis and scenarios (by analyzing customer satisfaction surveys combined with Web Analytics and CRM Insights data) to improve the eCommerce channel new member acquisition & sales performance and the customer satisfaction scores.

•            Setup, testing and activation of new and seasonal products and content on the website and partners website.

•            Ensuring all online journey of B2B channels deliver the best-in-class user experience to existing and prospect members

•            Drive the execution of campaign operations, providing project support to all relevant stakeholders to ensure adherence to globally defined guidelines & optimization of the digital customer experience.

•            Responsible of B2B SOHO KPIs such as sales, new member, frequency, average basket, conversion rate so on.

•            Managing online-eRetailer partners of SOHO business from end to end.

•            Close guidance of reports and external parties

•            Define yearly sales budget in cooperation with the E-Commerce Operation Manager

•            Proposition and follow up of eRetailers specific actions / promotions / trade fairs in order to reach the sales targets

•            Working closely as a team member of E-Commerce and B2B Team with all stakeholders

Which profile are we looking for?

•            University degree

•            +3 years’ experience in B2B online environment (DTC eCommerce or eRetailers (B2B-SOHO)

•            Knowledge in B2B online business and partner management (account management)

•            Webmastering / eCommerce platforms management (including mobile with multiple CMS platforms) is a plus

•            Understanding of Google Analytics is a must

•            At ease with IT Technologies & architecture

•            Understanding of the online acquisition activities and their impact on eCommerce sites

•            Previous CRM experience is a plus

•            Broad commercial experience

•            Proven track record in delivering end to end user experiences in a digital context

•            Project oriented and Innovation minded

•            English fluent is a must

What are our employee community values?

Safety, quality, compliance and respect are pillars for our community existence.

Respect is our overaching value in Nestlé. We RESPECT eachother, others, environment and all life around.

We work in a supportive, caring, elevating environment. It is crucial for us to preserve our culture of solidarity.

What are our working values at Nestlé?

Flexible work schedule

Hybrid working

Multinational experience at one of the world’s leading food and beverage company

International and domestic career opportunities

Development opportunities and trainings

Exclusive employee discounts

Employee Assistance Program, 24/7 expert support

Sport benefit program (benefit from more than 350 sport centers)

A paid birthday leave

4 weeks paternity leave

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment.  All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Be a force for good.

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