At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us!

POSITION SUMMARY:

As the Digital Commerce Content Specialist, you will be the driving force behind the day-to-day content management of our B2C and B2B ecommerce channels, including our Website and Mobile App. Your role will be crucial in delivering an exceptional user experience that converts visitors into satisfied customers. By updating digital content and features to align with local campaigns and global product launches, you will play a vital part in providing a best-in-class digital user experience across our responsive sites and apps. Your expertise will help us create a strong online presence and drive business growth.

This is a hybrid opportunity that offers the best of both worlds. You will have the chance to work onsite at Nespresso USA's NYC Manhattan Herald Square office for 2 days a week, while enjoying the flexibility of remote work from home for the remaining days. Embrace the convenience and collaboration of an office environment, balanced with the comfort and autonomy of remote work.

RESPONSIBILITIES:

Accountable for market's e-commerce operations (drive sales)

• Support eCommerce campaign operations (set-up, test and activate) including support of seasonal campaigns & optimization of permanent website content to achieve commercial objectives
• Ensure a consistent & relevant customer journey across all ecommerce platforms (including desktop, mobile site, and app)
• Oversee digital asset management & complex HTML content to support global & local campaign activities while ensuring B2B & B2C websites are leveraging the most relevant practices, content & features, considering and following SEO best practices
• Liaise with different business & IT stakeholders to ensure all digital content is up-to-date, relevant, and compliant with global brand, security, content & commercial guidelines, as well as help identify and solve for major issues affecting conversion rate, new member activation, or availability of the products or the platforms (Hybris/CMS) 
• Execute local initiatives as defined by the eCommerce roadmap in collaboration with cross functional stakeholders (Marketing, CRM, IS/IT, CRC) when necessary, ensuring E2E consistency on services provided to customers during, but not limited to, promotional periods 
• Contribute to a growing team, ways of working and knowledge share across other markets as well 

Optimize the user experience (drive conversion)

• Collaborate with the Global eCommerce performance, operations & UX teams, as well as local teams, to ensure a seamless experience and optimized purchasing funnel across all platforms
• Support and analyze requests ecomm issues reported, collaborating with the CRC, Omni, and HQ teams (when required) to troubleshoot, identify root-cause and resolve all issues in a timely manner
• Establish tracking standards and reporting on issue management and drive effective SLA for resolution of local /global issues.  Identify common themes and solutions for proactive avoidance in the future

Govern the day-to-day operations (drive business continuity)

• Ensure an agile, bug free user experience on B2C & B2B Website and App, following HQ eCommerce & Customer Brand guidelines and ensuring proper back-end management of digital channels
• Responsible for the execution of User Acceptance Testing with IS/IT stakeholders, ensuring business critical systems and processes remain operational and bug free. Ensure prioritization of platform regression, championing needs of markets where necessary
• Understand local Market Acceptance Testing (MAT) process and contribute to ways to streamline and find efficiencies
• Implement the rollout of new features, functionalities, and initiatives on the roadmap, while considering the full end to end (E2E) experience.  In doing so, identifying implications to the customer journey and cross functional teams up front and managing all activities to ensure seamless CX and bug free implementations
• Support incident management for any major issue (global/local) affecting conversion rate, new member’s activation or availability of the products or the platforms
• Support creation and update of all eCommerce process organization and documentation 

REQUIREMENTS:

• Bachelor’s degree in computer science, Digital Marketing or equivalent
• 2+ years or more experience across multiple eCommerce enabled CMS, including App
• 2+ years or more experience working with Adobe Photoshop or equivalent
• Technical knowledge of HTML, CSS, JavaScript, and Adobe Photoshop tools strongly preferred
• Experience in eCommerce operations (content management, merchandising, A/B testing & personalization)
• Proven track record in delivering end to end user experiences in a digital context
• Experience with project management and QA tools preferred (JIRA, HP ALM, or similar)
• Experience in SEO optimization a plus
• Exposure to Google Analytics, CRM collaboration a plus 

SKILLS:

• Accuracy, reliability & vigilant attention to detail
• Project-oriented
• Excellent organizational skills
• Strong interpersonal & communication skills
• Thrives in a multi-cultural work environment

The approximate pay range for this position is $105,000- $125,000 base. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location.

Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits.  Incentives and/or benefits packages may vary depending on the position. Learn more at:

About Us | Nestlé Careers (nestlejobs.com)

Requisition ID#351062 

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It is our business imperative to remain a very inclusive workplace.
 
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
 
Nestlé Nespresso USA is an equal employment opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.
 
This position is not eligible for Visa Sponsorship.
 
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