Position Snapshot

Location: Meycauayan, Bulacan
Company: Nestlé Business Services AOA, Inc. 
Full-time | Hybrid

JOB DESCRIPTION

Act as the primary eCommerce technical partner of the Nespresso Digital Commerce team, responsible to update and maintain at market direction the D2C website & app experience and commercial activations, actively contributing to growth of the D2C business. Support the Business/Market in managing content on Nespresso e-commerce D2C online touchpoints, ensuring consistency and maintaining high-quality information standards across websites. The D2C Digital Commerce Specialist is part of a broader team focusing on websites content management and optimization. He/She is responsible for updating website content, manage promotions and products, communicate with internal and external partners are among main responsibilities. 

This role requires:

• Promotion management

• Content management in CMS

• Product management (product launch support, product configuration, product discontinuation)

• Perform Q&A activities upon introduction of any change on the digital landscape, Preproduction then Production upon market Digital & eCommerce lead approval

• Execute E2E testing and MAT (Market Acceptance Test) upon new code releases

• Implementation of SEO optimizations

• Handling support request and incident request to technical support organization on behalf of market and/or global Digital & eCommerce expert

• Configure and Q&A existing features on Drupal and Hybris platforms, potentially integrated with 3rd party services. Ensure market validation and sign-off prior activation in Production.

• Track market requests and key activities delivered for Business

• Create and update documentation for key activities

• Ad-hoc tasks (e.g. testing new functionalities)

WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE...

• Hands-on experience with CMS with Magento2 (Mandatory) Drupal, Shopify is a plus.  

• University Degree ideally in Computer Science, Web Development or related field

• Excellent writing and editing skills in English

• Experience in running test and QA activities

• Proficiency in HTML5 to update and enhance UX & CX designs

• Good knowledge of Photoshop or associated graphic design tools

• Solid knowledge of SEO

• General understanding of web design and UX (User Experience)

• Good understanding of with web analytics and associated optimization tools (e.g. Google Analytics, Google Search Console, Session Cam etc).

• Ability to work with ticketing and workflow tool.

• Keen attention to detail

• Meeting deliverable requirements, service level agreements and specific targets

• A team-oriented mentality and attitude where the work is approached with empathy, enthusiasm, ownership, responsibility, adaptability, balance and resilience

• Ensuring good time management (including down time)

• Good communication skills (team collaboration, call, chat, email, tickets, etc.) with excellent response times

• Working in a corporate and multi-cultural environment

• Working with high-volume, complex tasks

• Ability to collaborate effectively across functions/ teams and projects

• Proven presentation, organization and communication skills

• Ability to proactively and independently collaborate with the businesses and markets.

• Ability to make decisions